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Fast Track CX
Join us for an exclusive Porsche driving experience followed by an executive thought leadership lunch where we will discuss the promise, risks, and reality of AI with you and your peers.
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Meet your hosts for the day
Michael Lawder
CHIEF EXPERIENCE OFFICER, ASAPP
Michael has deep experience in transforming great companies and brands into customer-first organizations that, in turn, deliver great customer experiences, build loyalty, and drive better business results. Prior to joining ASAPP Michael held CX leadership roles at Samsung, Electronic Arts, and Apple. He is a passionate customer advocate.
Michael has deep experience in transforming great companies and brands into customer-first organizations that, in turn, deliver great customer experiences, build loyalty, and drive better business results. Prior to joining ASAPP Michael held CX leadership roles at Samsung, Electronic Arts, and Apple. He is a passionate customer advocate.
Jeff Unterreiner
President, U.S. Connected Living, Assurant
Jeff Unterreiner is president of U.S. Connected Living at Assurant. He is focused on helping Connected Living’s clients deliver a better customer experience, increase revenue and build loyalty through premium support and protection offerings including lifecycle management,trade-in and upgrade solutions, extended service contracts and technical support. Unterreine is a member of the CTIA Board of Directors, was named to Dealerscope magazine’s 40 Under 40 list, and is frequently quoted as an expert in trade media, including TWICE Magazine, Warranty Week, Dealerscope and Powersports Business.
Jeff Unterreiner is president of U.S. Connected Living at Assurant. He is focused on helping Connected Living’s clients deliver a better customer experience, increase revenue and build loyalty through premium support and protection offerings including lifecycle management,trade-in and upgrade solutions, extended service contracts and technical support. Unterreine is a member of the CTIA Board of Directors, was named to Dealerscope magazine’s 40 Under 40 list, and is frequently quoted as an expert in trade media, including TWICE Magazine, Warranty Week, Dealerscope and Powersports Business.
Christine Ferguson
Vice President, Strategic Accounts, ASAPP
Christine is responsible for revenue growth and customer success across some of the largest and most complex Fortune 500 companies in telecommunications, travel and transportation, and financial services. Prior to joining ASAPP, CHristine was a Strategic Client VP at Oracle, managing their largest account. Throughout her career, she has held sales and marketing leadership roles in Fortune 100 and early-stage start-ups, focusing on using innovative and transformative technologies to drive business outcomes. In her spare time she actively mentors college students pursuing careers in tech sales.
Christine is responsible for revenue growth and customer success across some of the largest and most complex Fortune 500 companies in telecommunications, travel and transportation, and financial services. Prior to joining ASAPP, CHristine was a Strategic Client VP at Oracle, managing their largest account. Throughout her career, she has held sales and marketing leadership roles in Fortune 100 and early-stage start-ups, focusing on using innovative and transformative technologies to drive business outcomes. In her spare time she actively mentors college students pursuing careers in tech sales.
Austin Meyer
Director, Strategic Accounts, ASAPP
Austin Meyer is the Director of Strategic Enterprise Accounts at ASAPP, providing thought leadership and technical guidance to customers who have prioritized using AI to better their employee and customer experience. In his previous roles, Austin led Solution Engineering teams at ASAPP and Cambridge Semantics giving him over a decade of experience working with complex data and applying AI/ML to solve real world problems. Meyer graduated from Harvard University and was an athlete on the USA Rowing team for 9 years prior to ASAPP.
Austin Meyer is the Director of Strategic Enterprise Accounts at ASAPP, providing thought leadership and technical guidance to customers who have prioritized using AI to better their employee and customer experience. In his previous roles, Austin led Solution Engineering teams at ASAPP and Cambridge Semantics giving him over a decade of experience working with complex data and applying AI/ML to solve real world problems. Meyer graduated from Harvard University and was an athlete on the USA Rowing team for 9 years prior to ASAPP.
ASAPP is revolutionizing the contact center world. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.
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Here’s what that
looks like
Companies cut their spend to serve customers and get rich, actionable insights to understand all interactions
The customer experience is transformed capturing lost revenue opportunities and increasing NPS
Agent productivity increases, boosting performance metrics and quality
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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •