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Rebook canceled flight
GenerativeAgent® will help you rebook your flight and use frequent flyer miles for a seat upgrade. In your call, you will be greeted and asked for information to verify your account. You can give any combination of numbers and letters as your confirmation code.
What to expect:
- It adapts to topic changes but stays on task
- It won’t reply to out-of-scope questions
Approved capabilities for this use case:
Rebook flights
Answer questions about your reservation and account
Transfer to a live agent when out of scope requests are made
Listen to a sample conversation
GenerativeAgent
Hi, you've reached Hudson Airlines generative agent. I can help you rebook your flight. Could you provide me with your confirmation code and last name? The confirmation code is an alphanumeric code of length six.
Customer
Sure. My confirmation code is ABC123. And my last name is Smith.
GenerativeAgent
Okay, thanks for that information.
GenerativeAgent
Just a moment, please.
GenerativeAgent
I apologize for the inconvenience, but your flight from Charlotte to Miami, scheduled to depart today at 5:09 p.m. and arrive at 6:54 p.m., has been canceled. I have three alternate flights available for rebooking. The first option departs at 1:08 p.m., the second at 5:52 p.m. and the third at 9:04 p.m. Which of these would you prefer?
Customer
Let me just take the one that's closest to my original flight.
GenerativeAgent
Understood. One second.
GenerativeAgent
Certainly. I'll book you on the 5:52 p.m. flight, which is closest to your original departure time. Would you be interested in upgrading to business class for this flight?
Customer
Oh, is that complimentary or how much does it cost?
GenerativeAgent
One second.
GenerativeAgent
The upgrade to business class isn't complimentary, but I can offer it for $592 or 53,932 miles. Would you like to proceed with the upgrade?
Customer
How many miles do I currently have in my account?
GenerativeAgent
I need a moment.
GenerativeAgent
You currently have 66,562 miles available in your loyalty account.
Customer
Okay, I'll tell you what. Let's go ahead and use those 50,000 whatever miles you said, and let's do the upgrade.
GenerativeAgent
Certainly. I'll process your upgrade using miles. Could you please provide me with your loyalty number?
Customer
Sure. It's 123456.
GenerativeAgent
Okay. Thanks for that information. Hold on briefly, please.
GenerativeAgent
Great news. Your upgrade to business class has been processed successfully. Your new reservation number is new, and you have 12,630 miles remaining in your account. Your flight from Charlotte to Miami is now confirmed for today, departing at 5:52 p.m. and arriving at 7:37 p.m. in business class.
GenerativeAgent
Is there anything else you need assistance with?
Customer
Yeah. Is this flight departing from the same gate or the same terminal as my previous flight?
GenerativeAgent
One second.
GenerativeAgent
I apologize, but I don't have specific information about the gate or terminal for your rebooked flight. Would you like me to connect you with an agent who might be able to provide more details?
Customer
Oh. That's fine. I'll just look it up when I check in. Thank you.