The way enterprises interact with customers is profoundly broken: it’s expensive and frustrating, yet primarily caused by a simple problem: agents using antiquated and legacy technologies. To fix this, we’ve built the first platform with augmentation and automation capabilities that make every agent your best agent in every interaction -- made possible by an AI-Native approach. The result is the best experience your agents and customers have ever had and a new way of bringing digital transformation to the enterprise.
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“One of our key priorities in Customer Experience Operations is to empower our agents with next-generation tools that support best-in-class customer experiences with every interaction. ASAPP pushes the right information to our agents, removing the burden of searching for content and allowing them to truly focus on listening to our customers, connecting with them, and resolving all of their issues correctly the first time. We are excited to leverage ASAPP’s work in AI and augmentation to strengthen the capabilities of our Dish associates. We expect continuing transformational results for our organization.”
Kathy Schneider SVP, CXO
“For over two years, ASAPP has been a wonderful partner to Boost Mobile in enhancing agent performance and driving a world-class customer experience with AI. Agents love the platform that has made them much more efficient and effective in interacting with our customers – so much so that ASAPP-suggested responses now account for almost 60% of all agent conversations. Likewise, customer satisfaction scores with ASAPP have exceeded expectations...”
Derek Fruge Director of Care
An unparalleled Agent-Augmented experience
State of the art Speech Recognition
Insights and Analytics on the voice of your customers
