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Use cases

GenerativeAgent® use cases for travel and hospitality

Deliver reliable, personalized travel experiences—at scale and in real time.

Automate complex, high-volume interactions without compromising compliance or policy holder trust.

Use cases

GenerativeAgent® use cases for insurance

ASAPP’s GenerativeAgent is purpose-built to handle that complexity with compliance and care—delivering eicient, accurate, and satisfying service across voice and chat.

Use cases

GenerativeAgent® use cases for banking

Deliver fast, compliant customer service across banking use cases—24/7

Use cases

GenerativeAgent® use cases for retail

Give your brand the capacity to deliver the fast, loyalty-building experiences shoppers expect at scale—on voice or chat—without increasing headcount.

Feature summary

Don’t let the lack of APIs stall your AI agent deployment

Most AI vendors require you to rebuild existing APIs to work with their AI agent. This is where ASAPP takes a different approach.

Product guide

Preparing your contact center for HILA™, the Human-in-the-Loop Agent

This guide provides an overview of the key issues you’ll need to consider to get the greatest value out of the relationship between GenerativeAgent and the human in the loop.

Use case

Proving the value: A major global airline takes off with GenerativeAgent®

See how a major airline scaled faster, more accurate customer service in weeks with ASAPP’s GenerativeAgent.

Product summary

Why ASAPP GenerativeAgent

See how you can increase contact center capacity with a fully autonomous virtual agent that solves like a human and scales like software.

Company summary

Why ASAPP

ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity with ASAPP's AI native solutions.

Product guide

Practical guide for planning your GenerativeAgent® deployment

This guide offers a starting point to align your team, define your goals, identify use cases, and lay the groundwork for GenerativeAgent so you can realize value quickly.

Feature summary

Human-in-the-loop agent (HILA™): supporting AI supporting customers

See how ASAPP's human-in-the-loop design puts humans where they matter most—supporting smarter AI with GenerativeAgent®

Navigating the unpredictable: How airlines tackle the toughest CX problems with GenerativeAgent

Case study

Navigating the unpredictable: How airlines tackle the toughest CX problems with GenAgent

See how GenerativeAgent helps airline contact centers handle unpredictable surges in inquiries and reduce costs in a highly competitive industry.

Infographic

GenerativeAgent use case: Customer loyalty

See how GenerativeAgent helps businesses that rely on customer loyalty drive repeat business and higher revenue.

Feature summary

Redaction: A cornerstone of our privacy-by-design approach

Discover how ASAPP protects our customers, their clients, and our infrastructure with real-time, AI-powered redaction.

Case study

Scaling success: A Fortune 500 telco leader’s journey

Read the case study on how ASAPP's Messaging platform helps a Fortune 500 telco modernize its CX approach and eliminate inefficiencies blocking its customer service vision.

Video

ASAPP | PTP

Discover how the partnership between ASAPP and PTP is helping businesses deliver faster, more effective customer service—at scale.

Video

GenerativeAgent demo

See how GenerativeAgent, an autonomous AI agent, takes action—identifying customer intent, checking a customer's ID, getting answers from a human agent when needed, and offering a targeted promotion—in this product demonstration.

Product guide

6 steps to generative AI-native messaging

This guide serves as the roadmap for a successful launch of ASAPP Messaging platform in as few as 8 weeks, covering details for each step within the plan.

Infographic

GenerativeAgent use case: Subscription

See how GenerativeAgent handles subscription change requests, boosting your contact center’s capacity, improving customer satisfaction, and cutting service costs.

Feature summary

Get more out of your own models with GenerativeAgent

Beyond providing great support out of the box, see how GenerativeAgent also adapts to your business by integrating with your own tools, systems, and AI models.

Infographic

ASAPP in 2024: Impact by the numbers

In 2024, ASAPP powered millions of customer interactions with AI-driven solutions, enhancing CX and boosting operational capacity.

Video

GenAgent use case video: Reservations & Booking

Watch this short video to see how GenerativeAgent handles reservations and booking requests, and why that's different from the typical contact center experience

Infographic

GenerativeAgent use case: Reservations & Booking

See how GenerativeAgent handles reservations and booking requests, boosting your contact center’s capacity, reducing the need for backfilling, and cutting service costs.

Product summary

Why ASAPPMessaging

The first messaging platform built to apply advanced machine learning algorithms and generative AI to digital customer interactions, end-to-end.

Product FAQ

GenerativeAgent security & safety FAQ

This FAQ provides key insights into safety, security, and privacy areas with our GenerativeAgent product.

Product summary

Why ASAPP AutoTranscribe

Built for real-time CX with unmatched speed and accuracy. See how AutoTranscribe will make a difference for your contact center.

Product summary

Why ASAPP AutoSummary

Not all summary solutions are built the same. See why ASAPP AutoSummary stands out among other CX solutions.

Customer case study

Rising CSAT scores highlight American’s commitment to innovation, omni-channel

American Airlines opened ASAPP AI-powered digital channels for all three main business lines: Reservations, Advantage Customer Service, and Customer Relations.

Case study

ASAPP AI Drives Digital Adoption in JetBlue's CX Transformation

JetBlue leveraged ASAPP AI to boost digital engagement 5x and save thousands of workforce hours. Read the case study to learn more.

Use cases

GenerativeAgent® use cases for travel and hospitality

Deliver reliable, personalized travel experiences—at scale and in real time.

Use cases

GenerativeAgent® use cases for insurance

ASAPP’s GenerativeAgent is purpose-built to handle that complexity with compliance and care—delivering eicient, accurate, and satisfying service across voice and chat.

Use cases

GenerativeAgent® use cases for banking

Deliver fast, compliant customer service across banking use cases—24/7

Use cases

GenerativeAgent® use cases for retail

Give your brand the capacity to deliver the fast, loyalty-building experiences shoppers expect at scale—on voice or chat—without increasing headcount.

Feature summary

Don’t let the lack of APIs stall your AI agent deployment

Most AI vendors require you to rebuild existing APIs to work with their AI agent. This is where ASAPP takes a different approach.

Product guide

Preparing your contact center for HILA™, the Human-in-the-Loop Agent

This guide provides an overview of the key issues you’ll need to consider to get the greatest value out of the relationship between GenerativeAgent and the human in the loop.

Use case

Proving the value: A major global airline takes off with GenerativeAgent®

See how a major airline scaled faster, more accurate customer service in weeks with ASAPP’s GenerativeAgent.

Product summary

Why ASAPP GenerativeAgent

See how you can increase contact center capacity with a fully autonomous virtual agent that solves like a human and scales like software.

Company summary

Why ASAPP

ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity with ASAPP's AI native solutions.

Product guide

Practical guide for planning your GenerativeAgent® deployment

This guide offers a starting point to align your team, define your goals, identify use cases, and lay the groundwork for GenerativeAgent so you can realize value quickly.

Feature summary

Human-in-the-loop agent (HILA™): supporting AI supporting customers

See how ASAPP's human-in-the-loop design puts humans where they matter most—supporting smarter AI with GenerativeAgent®

Case study

Navigating the unpredictable: How airlines tackle the toughest CX problems with GenAgent

See how GenerativeAgent helps airline contact centers handle unpredictable surges in inquiries and reduce costs in a highly competitive industry.

Infographic

GenerativeAgent use case: Customer loyalty

See how GenerativeAgent helps businesses that rely on customer loyalty drive repeat business and higher revenue.

Feature summary

Redaction: A cornerstone of our privacy-by-design approach

Discover how ASAPP protects our customers, their clients, and our infrastructure with real-time, AI-powered redaction.

Video

ASAPP | PTP

Discover how the partnership between ASAPP and PTP is helping businesses deliver faster, more effective customer service—at scale.

Video

GenerativeAgent demo

Infographic

GenerativeAgent use case: Subscription

See how GenerativeAgent handles subscription change requests, boosting your contact center’s capacity, improving customer satisfaction, and cutting service costs.

Feature summary

Get more out of your own models with GenerativeAgent

Beyond providing great support out of the box, see how GenerativeAgent also adapts to your business by integrating with your own tools, systems, and AI models.

Infographic

ASAPP in 2024: Impact by the numbers

In 2024, ASAPP powered millions of customer interactions with AI-driven solutions, enhancing CX and boosting operational capacity.

Video

GenAgent use case video: Reservations & Booking

Watch this short video to see how GenerativeAgent handles reservations and booking requests, and why that's different from the typical contact center experience

Infographic

GenerativeAgent use case: Reservations & Booking

See how GenerativeAgent handles reservations and booking requests, boosting your contact center’s capacity, reducing the need for backfilling, and cutting service costs.

Product FAQ

GenerativeAgent security & safety FAQ

This FAQ provides key insights into safety, security, and privacy areas with our GenerativeAgent product.

Company summary

Why ASAPP

ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity with ASAPP's AI native solutions.

Case study

Scaling success: A Fortune 500 telco leader’s journey

Read the case study on how ASAPP's Messaging platform helps a Fortune 500 telco modernize its CX approach and eliminate inefficiencies blocking its customer service vision.

Product guide

6 steps to generative AI-native messaging

This guide serves as the roadmap for a successful launch of ASAPP Messaging platform in as few as 8 weeks, covering details for each step within the plan.

Infographic

ASAPP in 2024: Impact by the numbers

In 2024, ASAPP powered millions of customer interactions with AI-driven solutions, enhancing CX and boosting operational capacity.

Product summary

Why ASAPPMessaging

The first messaging platform built to apply advanced machine learning algorithms and generative AI to digital customer interactions, end-to-end.

Customer case study

Rising CSAT scores highlight American’s commitment to innovation, omni-channel

American Airlines opened ASAPP AI-powered digital channels for all three main business lines: Reservations, Advantage Customer Service, and Customer Relations.

Case study

ASAPP AI Drives Digital Adoption in JetBlue's CX Transformation

JetBlue leveraged ASAPP AI to boost digital engagement 5x and save thousands of workforce hours. Read the case study to learn more.

Company summary

Why ASAPP

ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity with ASAPP's AI native solutions.

Infographic

ASAPP in 2024: Impact by the numbers

In 2024, ASAPP powered millions of customer interactions with AI-driven solutions, enhancing CX and boosting operational capacity.

Product summary

Why ASAPP AutoSummary

Not all summary solutions are built the same. See why ASAPP AutoSummary stands out among other CX solutions.

Company summary

Why ASAPP

ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity with ASAPP's AI native solutions.

Infographic

ASAPP in 2024: Impact by the numbers

In 2024, ASAPP powered millions of customer interactions with AI-driven solutions, enhancing CX and boosting operational capacity.

Product summary

Why ASAPP AutoTranscribe

Built for real-time CX with unmatched speed and accuracy. See how AutoTranscribe will make a difference for your contact center.