GenerativeAgent for utilities services
Fast, personalized service to keep customers informed, supported, and connected—no matter the demand.
Automate more than simple billing inquiries
ASAPP offers utility customers convenient, always-on service on voice or chat.
Improve customer satisfaction with efficient and reliable service, 24/7
Provide clear communication and resolve issues quickly and efficiently.
Streamline service management
Help customers start, stop, or update service, even after hours. Capture customer information, verify identity, order credit checks, automate account set-up, and schedule service connection or changes.
Quickly resolve billing issues
Explain billing and usage details in simple, conversational language. Resolve duplicate charges, unapplied credits, and help customers make payments or update how they pay.
Automate service scheduling
Schedule appointments for maintenance, repairs, and service disruption efficiently. Capture pre-service diagnostic information for technicians automatically prior to the service appointment.
Scale during unplanned events
Handle volume surges by simplifying customer outage reporting and sharing information about estimated service restoration time. Eliminate hold times to reduce customer frustration.
Built to handle the complexity of regulated industries
Give customers an industry-leading experience with AI that adapts to peaks, outages, and everyday needs.
Simplified integration
GenerativeAgent integrates easily into your infrastructure and uses your existing APIs as-is with no additional development required.
Limitless scale on demand
GenerativeAgent scales to meet demand. Even during high-volume events like unplanned outages, customers get fast, efficient service with no hold time.
Always on - 24/7/365
GenerativeAgent never takes time off. It’s always ready to serve your customers–even outside business hours.
Conversational and personalized
With GenerativeAgent, customers can speak naturally for a familiar personalized experience.
Learn more about GenerativeAgent
Assurant’s Nikki Schmitt, Director of Technology Services, and James Dill, Digital & AI Transformation Specialist, share how they evaluate AI tools, align automation with CX goals, and deliver measurable outcomes. Learn how their approach creates a clear, practical path to generative AI and AI agents in the contact center.
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Ensuring a successful deployment of generative AI agents depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
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