Why ASAPP?
AI should listen, understand, propose, and act just like your best agents. ASAPP’s AI combines human-like service with unprecedented scalability so you can deliver unmatched customer service.
“This Market’s Undisputed Leader in AI-led Innovation”
“The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024"
Solves Like a Human, Scales Like Software
Great service has four ingredients
Helpful agents combine all four, but agents are hard to find and harder to scale. Their work is subject to bad days and fatigue.
What happens when you automate each ingredient of great service? We decided to find out. Our AI doesn't need 3 months of training or quit after a year, but it hears, understands, proposes, and acts.
Capture every word with unmatched accuracy
AutoTranscribe converts voice to text in a flash. Enjoy a solid foundation for understanding and action in other applications.
Distill conversation into clear insights
AutoSummary grasps the context and sentiments behind each conversation – distinguishing policies, processes, and tools. Your team will quickly comprehend detailed customer needs with automatic structured conversation summaries, a searchable data feed for all insights, and generated intent from customers' historical conversations.
Optimize each agent response in real-time
ASAPP Messaging learns from each conversation to preemptively serve up real-time, context-aware suggestions to improve agent performance, speed resolutions with less typing, and support next-generation AI agents like Generative Agent.
Deliver human-like autonomous service
GenerativeAgent integrates all the ingredients of customer care—listening, understanding, and proposing—to safely and autonomously act on complex customer interactions across voice and chat. It proposes and executes the right actions, autonomously determines which backend systems to use, and offers one-to-many concurrency, solving like a human but scaling like software.
ASAPP products scale with AI that can understand & act
With ASAPP, you can get better service with fewer agents. For the past 10 years, ASAPP has used AI to automate customer care piece by piece. You can provide consistent, reliable service at lower cost. Generative AI scales service without scaling labor to abbreviate customer pain quickly.
A more reliable AI platform to improve customer service
Pioneering AI Research
Our team includes 20 PhDs contributing to pioneering innovations with 86 patents (57 issued, 29 pending) and a robust portfolio of 49 published papers.
User Centric
Innovation isn’t just a buzzword for us—it starts with your needs. Each solution tackles the real operational challenges of customer service, crafted specifically for agents, managers, and leaders.
Built for CX
ASAPP ensures data safety with PCI-DSS, SOC 2 Type II compliance, and end-to-end encryption. CX teams can tailor the experience with a no-code AI console. Agents benefit from accessibility options and self-improving AI.
F500 Telco
In a span of just one month, the ASAPP platform seamlessly replaced LivePerson across two business units, effectively serving four distinct channels.
“This is a huge milestone and a stellar accomplishment in our journey to transform from voice-based interaction to proactive and reactive chat. This new relationship also provides us opportunity to uniquely, manage our chat platform and BPO labor relationship to its fullest potential and deliver a state-of-the-art customer experience.” - Chief CX Officer
F500 Insurance Company
Within 30 days of deploying the ASAPP messaging platform, they achieved a 61% augmentation rate and a 28% increase in throughput.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
“ASAPP has significantly improved our efficiency in a very short time. Not only are we moving interactions from phone to digital, we’re doing it in a way that both our customers and our crew members love.”
Delivering Unmatched Results with GenAgent
90% Interaction
Automation
GenerativeAgent™ automates over 90% of contact center interactions, drastically reducing the need for human intervention and increasing efficiency.
Enhanced Customer Satisfaction
GenerativeAgent™ automates over 90% of contact center interactions, drastically reducing the need for human intervention and increasing efficiency.
Cost Savings
By automating complex interactions, enterprises report a 77% reduction in cost per chat.
Increased Agent Productivity
With repetitive tasks handled by GenerativeAgent™, human agents can manage up to 3x more complex interactions simultaneously.