Backfill churning agents
Avoid outsourcing, endless re-training, and seasonal hires
Increase productivity and handle multiple calls at once
Use your human agents only for more nuanced assistance
Expand CX ambition
Free up resources to redeploy
Be a leader in CX innovation
Show CX value to the rest of your org
AI to serve, not control
Automation that solves like a human and scales like software
Secure, personalized experiences
Humans-in-the-loop for seamless authorizations and escalations
Key Features
Fully conversational
Able to handle multi-step requests made in natural language.
Lightweight escalation
No hard handoffs when GenerativeAgent™ loops in a human agent for guidance or supervision for a seamless and easy experience for customers and agents.
Infinite voice scalability
Leverage advanced AI-native® solutions to automate routine tasks and provide intelligent insights, allowing your team to focus on complex issues.
Self-improving AI system
When human agent support is requested, GenerativeAgent™ learns from the actions that human agent takes to inform its future actions.
Safe and secure
Grounded in your information sources and bounded by hallucination and jailbreaking protections.
The undisputed AI leader
Launch confidently with an AI partner that was referenced as “this market’s undisputed leader in AI-led innovation” in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.
Simple, easy configuration
Reduce maintenance effort and cost while enabling non-technical teams to update and configure as they need.
Flexible deployment options
Built to work in your existing tech stack - on-prem or cloud, for voice, chat, or both.
Voice agent concurrency has always been 1:1. Until now.
Until now, even your best agent had a voice concurrency
of just 1:1. Now, you can have your best agents overseeing multiple voice conversations at once.
In the event of an escalation, the human agent acts as
a “human-in-the-loop”, sitting behind GenerativeAgent™, assisting only on the workflows required to successfully resolve the interaction.
Easy to install, configure, and update on the fly
No-code configurations so you can build tasks with natural language
Uses existing APIs, FAQs, and policy documentation as information sources
Autonomously determines which APIs to use
Seamlessly fits in your existing tech stack
Native integrations with major CCaaS platforms
We offer seamless integrations with your tech stack.
Compound Value with AI Solutions
Discover the technical capabilities, applications, and value that our AI-native® products bring to your contact center operations.
Experience our best-in-class end-to-end digital platform to shift calls to chats, support agents, and get customized, actionable insights.
Custom insights and summaries for omnichannel visibility on 100% of interactions, with consistent free text quality and robust, custom structured data for in-depth analytics.
The fastest and most accurate AI transcription solution that converts speech to text in real-time or batch for live call audio streams and audio recordings. Available in cloud or on-prem.
Explore Our Latest Insights in CX
