Your best agent—every second of every day
GenerativeAgent is the AI customer service platform that delivers personalized service at a level no traditional model can match. Available 24/7, integrated from Day 0, and always improving.
The new standard for AI support agents
GenerativeAgent resolves complex customer issues on its own—plus it never sleeps, forgets, or burns out.
Unlimited capacity, 24/7
Scales automatically to meet demand—day or night, 7 days a week.
Safe and reliable
Uses your knowledge base and robust safety features to prevent hallucinations.
Flexible and conversational
Customers can speak naturally and change topics with ease.
Able to resolve complex issues
Takes action based on conversational context. No prebuilt flows required.
Smart enough to ask for help
Asks a human agent for help when it gets stuck, without escalation.
Better outcomes for your customers and your business
GenerativeAgent boosts efficiency and quality by giving customers more accurate and personalized service.
Increase containment
Resolve complex issues that typically get escalated with AI.
Achieve voice concurrency
Human-in-the-loop agents can oversee multiple calls at once.
No hold or wait times
Customers connect right away - no waiting or calling back during business hours.
Fast first contact resolutions
Customers get what they need faster and get their issue resolved the first time.
Hyper-personalized service
GenerativeAgent adapts to customers instantly, increasing satisfaction and retention.
Reduce human error
GenerativeAgent is grounded in your knowledge base and improves accuracy as it learns.
Enterprise features for simpler deployment and management
Human-in-the-loop
Every time GenerativeAgent consults a human-in-the-loop agent, it uses the human input to learn and improve performance.
Quality assurance
Capture structured data on every interaction for better reporting. Automatically flag conversations for review and explore in one-click.
Testing and simulation
Easily create new scenarios, with no coding necessary, that safely simulate real customer interactions in test mode.
Enterprise-grade safety
Advanced guardrails and data-protection measures enforce compliance, protect data, and mitigate hallucinations.
Model orchestration
Orchestrate multiple AI models (LLMs), using the latest and best model for the job. This ensures performance and safety.
No-code tooling
A user-friendly console equips your team with no-code tooling to monitor and optimize performance without IT support.
Repurpose APIs
GenerativeAgent can use your existing APIs just as they are. So you can deploy faster with less reliance on your IT team.
Observability
An audit trail documents GenerativeAgent’s actions and reasoning. Aggregate reporting helps you measure performance.
Works with your contact center platform
GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.
A new approach to human-AI collaboration
Human-in-the-loop agents help GenerativeAgent keep conversations moving. Customers get resolution, not friction.
Real-time human-AI collaboration
GenerativeAgent knows how and when to involve human agents—without handing off the conversation.
Agent-centered workspace design
The Human-in-the-Loop Agent workspace gives human agents relevant context, smart summaries, and intuitive tools.
Continuous optimization
GenerativeAgent captures the human-in-the-loop agent’s decision logic to learn and improve over time.
Expanded automation potential
This new approach to human-AI collaboration expands your automation potential without additional configuration.
Real customer issues, real solutions
GenerativeAgent is a practical workhorse in any contact center.
Subscription management
GenerativeAgent cuts customer churn and protects revenue for businesses that rely on subscriptions.
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Retail customer loyalty
GenerativeAgent gives customers efficient service that drives repeat business and higher revenue.
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Reservations and booking
GenerativeAgent navigates complex systems and scenarios to manage customer bookings.
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See the impact of AI-native customer service firsthand
