The most capable AI customer service agent
Automate complex interactions over voice and chat with the most capable AI agent you’ve ever met.
Accurate, fast transcription built for real-time CX uses
Capture every word with unmatched accuracy and speed to enable QA, insights extraction, and real-time AI support for agents and customers.
ASAPP customers are reducing call volume and costs while increasing CSAT
89%+
Accuracy level
60ms
Low latency
100%
CX tech compatibility
Bad transcription is holding back your contact center
Traditional transcription solutions suffer from low accuracy, limiting how useful they can be for analysis and downstream use. Their high latency neglects real-time use cases. And implementing these solutions is challenging, requiring engineering resources to create middleware and adapters for telephony system integration.
“ASAPP has significantly improved our efficiency in a very short time. Not only are we moving interactions from phone to digital, we’re doing it in a way that both our customers and our crew members love.”
Ian Deason, SVP Customer Experience
JetBlue
Real-time problem-solving requires real-time transcription
In a live call scenario, speed is of the essence. ASAPP AutoTranscribe achieves a remarkably low median latency of 60ms, enabling real-time responses and information processing.
These readily available transcripts significantly boost the performance of other downstream AI services, like virtual agents, agent next-best action suggestions, and structured data extraction.
High accuracy is non-negotiable
Most transcription solutions get one thing right: the easy stuff. Over 80% of a customer conversation is composed of simple words and phrases, but what’s left over is the most complex and critical. AutoTranscribe excels in accurately transcribing company-specific information.
Customized with your terminology and data
AutoTranscribe performs better over time by fine-tuning with your unique business terms and contact center acoustics (like background noise & telephony quirks). This can result in double-digit percentage improvements in transcription accuracy.
Works with your contact center platform
GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.
Increase value with AI Solutions
New tools for a new day.
Post-interaction summaries with structured data
Reduce handle time on 100% of interactions. Capture custom data fields. Spot trends and automation opportunities.
