“ASAPP has significantly improved our efficiency in a very short time. Not only are we moving interactions from phone to digital, we’re doing it in a way that both our customers and our crew members love.”
Bad transcription is holding back your contact center
Traditional transcription solutions suffer from low accuracy, limiting how useful they are for analysis. Implementing these solutions is challenging, requiring engineering resources to integrate with telephony systems, and they simply aren't built for real-time use cases.
Real-time problem-solving requires real-time transcription
ASAPP AutoTranscribe achieves a remarkably low median latency of 60ms, enabling real-time responses and processing. Readily available transcripts boost the performance of other AI services like virtual agents, next-best action suggestions, and structured data extraction.
High accuracy is non-negotiable
Most transcription solutions get one thing right: the easy stuff. Over 80% of a customer conversation is composed of simple words and phrases, but what’s left over is the most complex and critical. AutoTranscribe excels in accurately transcribing company-specific information.
Customized with your terminology and data
AutoTranscribe performs better over time by fine-tuning with your unique business terms and contact center acoustics (like background noise & telephony quirks). This can result in double-digit percentage improvements in transcription accuracy.
Technology Benchmarking
ASAPP sits at the top of the LibriSpeech Academic Leaderboard, a public platform that showcases the performance of various automatic speech recognition (ASR) systems on the LibriSpeech dataset. The LibriSpeech dataset is a widely used benchmark in the field of ASR, consisting of approximately 1,000 hours of English audiobooks.
Deploy AutoTranscribe with our flexible integration options
AutoTranscribe is purpose-built for CX tech stacks. Use native integrations with major CCaaS providers or our easy-to-use API for on-prem and proprietary solutions.
Increase Value with AI Solutions
Abbreviate customer pain with new tools for a new day
Substitute Agents
Scale service operations with a customer-facing generative AI agent as capable as a Tier 1 agent to take on more complicated conversations, requests, and tasks. Learn more
AI Insights Extraction
Custom insights and summaries on 100% of interactions. Get quality free text summaries and robust structured data for in-depth analytics. Learn more
