Rising CSAT scores highlight American’s commitment to innovation, omni-channel

American Airlines opened ASAPP AI-powered digital channels for all three main business lines: Reservations, Advantage Customer Service, and Customer Relations. Initially they made digital contact available through the American Airlines mobile app, then broadened to other digital touch points.

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Rising CSAT scores highlight American’s commitment to innovation, omni-channel

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Human-in-the-loop agent (HILA): supporting AI supporting customers

See how ASAPP's human-in-the-loop design puts humans where they matter most—supporting smarter AI with GenerativeAgent®

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Navigating the unpredictable: How airlines tackle the toughest CX problems with GenAgent

See how GenerativeAgent helps airline contact centers handle unpredictable surges in inquiries and reduce costs in a highly competitive industry.

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GenerativeAgent use case: Customer loyalty

See how GenerativeAgent helps businesses that rely on customer loyalty drive repeat business and higher revenue.