ASAPP VS VERINT

A few targeted bots or the leader in AI innovation?

Verint offers single-purpose automation “bots” to support agent and back-office workflows. ASAPP was named “this market’s undisputed leader in AI-led innovation” in the The Forrester Wave™ for Digital Customer Interaction Solutions, Q2 2024.

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THE Best Verint alternative

ASAPP Named the Undisputed Leader in AI-led Innovation

Digital customer service is about more than bots. So, why settle for a solution that limits automation to bots and ignores everything else about a true digital-first experience? ASAPP’s AI-native® messaging platform is built specifically to drive digital adoption and enable automated experiences that keep customers loyal, boost your team’s productivity, and deliver the business results you’re waiting for. It’s the ultimate digital contact center solution for efficiency and innovation.

The undisputed leader in AI-led innovation

Deep expertise in digital CX

Singular focus on digital-first generative AI platform

Simplified deployment and UX for faster time-to-value

White-glove service for quick integration with your tech stack

Single-purpose automation bots

Lack of digital CX investment & expertise

Innovation investments spread across broad portfolio

Complex to manage and customize

Known for challenging integrations and lack of documentation

Real Results, Real Fast

F500 Telco

In a span of just one month, the ASAPP platform seamlessly replaced LivePerson across two business units, effectively serving four distinct channels. 

“This is a huge milestone and a stellar accomplishment in our journey to transform from voice-based interaction to proactive and reactive chat. This new relationship also provides us opportunity to uniquely, manage our chat platform and BPO labor relationship to its fullest potential and deliver a state-of-the-art customer experience.” - Chief CX Officer

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Real Results, Real Fast