Key Features
Advanced Virtual Agent
A virtual agent that can handle tasks of a Tier 1 agent, toggle tasks to a human supervisor when needed, and manage multiple interactions with context-aware responses.
Automated Disposition Notes
Craft quality agent responses for digital messaging, reducing response time and increasing response accuracy.
Quality Agent Responses
Craft quality agent responses for digital messaging, reducing response time and increasing response accuracy.
In-depth Activity Analysis
Analyze agent activity in depth and provide insights into how agents spend their time to highlight areas for automation.
Make Every Agent Your Best with Real-Time AI Support
Make Every Agent Your Best Agent
Our machine-learning models learn from your top-performing agents so all your agents receive the best support and guidance, in real-time.
Provide Better, Faster Support
Increase the speed and accuracy of agent responses with AI. Make customers happier by helping them faster and with better results.
Improve Sales Productivity
Equip your agents with AI-driven tools to create effective responses and suggestions to convert customers and increase upsells.
Increase Customer Satisfaction
Deliver superior customer service by equipping your agents with the best tools and insights.
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From Learning to Real-Time AI Assistance
Learning Phase
Our machine-learning models learn from your best agents and understand the best practices for helping your customer’s needs.
AI Integration
The insights feed our AI products to support agents in real-time.
GenerativeAgent™
Our GenerativeAgent™ acts as a virtual agent capable of handling tasks typically managed by Tier 1 agents.
AI Solutions for Support, Sales, and Training
Customer Support Optimization
Enhance your customer support by providing agents with real-time guidance and automation tools to handle complex issues.
Sales and Upselling
Boost sales with AI-driven suggestions that help agents provide more relevant and persuasive recommendations.
New Agent Training
Speed up the training process for new agents with real-time support.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
Connect Seamlessly
ASAPP integrates seamlessly with various platforms and can be easily integrated through our robust API, ensuring a smooth and efficient setup process.
Pricing
We offer flexible pricing plans tailored to your needs. Contact sales to talk about pricing.
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FAQs
1.
What is GenerativeAgent™ and how does it improve agent productivity?
2.
How does GenerativeAgent™ ensure seamless escalation and support?
3.
Can GenerativeAgent™ handle voice and chat interactions?
4.
How does GenerativeAgent™ increase the automation and containment ceiling?
5.
What makes GenerativeAgent™ different from traditional virtual agents?
6.
How does GenerativeAgent™ prevent issues related to AI hallucination or harmful discussions?
7.
What support is available for implementing GenerativeAgent™?