Key Features
Elevate Customer Interactions
GenerativeAgent™ acts as a highly capable virtual agent that handles your routing queries and complex tasks. Free up your agents to handle more complex customer inquiries to ensure a high CSAT score.
Quality Agent Responses
Crafts high-quality, accurate messages for agents. Reduces response time and increases agent’s confidence in communication with customers.
Detailed Sentiment Analysis
Provides deep insights into customer sentiment from every interaction. Go beyond basic CSAT scores and start understanding your customer’s needs.
In-depth Activity Analysis
Gives a detailed understanding of agent activities so you can immediately identify areas of improvement and act swiftly.
Improve Agent Performance and Lower Attrition
Empower Your Team
Provide your agents with tools that help them perform their best, leading to increased job satisfaction and better customer service.
Onboard Agents Faster
Reduce the learning curve for new agents. Provide your agents with AI-driven support tools that help them handle complex interactions confidently.
Serve Customers Needs Faster
Use Generative AI to guide agents in real-time. Ensure quick and precise resolutions that improve customer satisfaction.
Reduce Operational Costs
Minimize the need for extensive agent training and reduce turnover with tools that make your agents more efficient and satisfied in their roles.
Increase First Contact Resolution
Resolve issues on the first contact by equipping your agents with powerful insights and guidance.
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Empowering Agents with AI-Driven Learning and Virtual Support
Learning Phase
Our machine-learning models learn from your best agents so you can address customer needs more accurately.
AI Integration
The insights feed our AI-native tools, providing real-time support to agents to help customers in the moment.
GenerativeAgent™
GenerativeAgent™ acts as a virtual agent that handles routing support tasks so your customers are taken care of promptly and with care.
Improve First Contact Resolution and Analyze Customer Feedback
First Contact Resolution
Increase first contact resolution rates by providing agents with AI-driven insights and real-time guidance. Ensure your agents are quick and effective at problem-solving, leaving your customers satisfied.
Customer Sentiment Analysis
Use AutoSummary™ to gain detailed insights into customer sentiment. Address issues proactively and improve their overall satisfaction.
Customer Feedback Analysis
Identify areas for improvement and tailor your support strategies to enhance overall customer satisfaction.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
Connect Seamlessly
ASAPP integrates seamlessly with various platforms and can be easily integrated through our robust API, ensuring a smooth and efficient setup process.
Pricing
We offer flexible pricing plans tailored to your needs. Contact sales to talk about pricing.
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FAQs
1.
What is GenerativeAgent™ and how does it improve CSAT?
2.
How does AutoSummary™ enhance customer sentiment analysis?
3.
How does ASAPP’s Generative AI reduce operational costs?