Key Features

Quality Agent Responses

Craft high-quality, contextually relevant agent responses for digital messaging. Ensure your customers receive accurate and helpful information quickly.

AUTOSUMMARY™

Automated Summaries

Automatically produce high-quality notes without any agent involvement. Save time and reduce manual errors.

Continuous Learning Models

Craft high-quality, contextually relevant agent responses for digital messaging. Ensure your customers receive accurate and helpful information quickly.

Enhanced Workflow Automation

Streamline operations by identifying areas where automation can have the biggest impact, involving overall throughput and efficiency.

Seamless Integration with Messaging

Integrate effortlessly with your existing messaging applications to provide a smooth and consistent agent experience.

benefits

Improve Agent Success with Real-Time Support

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Faster Onboarding

Bring new agents up to speed faster with real-time guidance based on the best practices of your top performers.

Improved Agent Performance

Enhance your team’s performance by providing your agents with the right words and actions at every turn in the conversation.

Quick Issue Resolution

Resolve support issues faster by automating workflows and providing instant, context-aware assistance.

Increased Sales

Grow sales with better, AI-driven suggestions that help your agents provide more relevant and persuasive recommendations to your customers.

How it works

Continuous AI-Driven Improvement

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1.

Initial Learning Phase

Our machine-learning models analyze interactions of your top-performing agents to understand effective words and actions.

2.

Real-time
Guidance

The insights are fed into our Generative AI products and automated workflow capabilities, guiding other agents on what to say and do.

3.

Continuous Improvement

The models continue to learn from every interaction, ensuring that the guidance remains current and increasingly impactful.

USE CASES

Solutions for Support, Sales, and Training

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Customer
Support

Our machine-learning models analyze interactions of your top-performing agents to understand effective words and actions.

Sales and
Upselling

Boost sales by providing agents with context-aware suggestions that help close deals and encourage upselling.

New Agent 
Onboarding

Speed up the training process for new agents by providing them with immediate, real-time support based on proven best practices.

testimonial
ASAPP Partners - JetBlue

280s saved per
conversation

45%
containment

73,000 workforce
hours saved

5x increase in
digital adoption

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Integrations

Connect Seamlessly

ASAPP’s real-time agent assist integrates seamlessly with various platforms and can be easily integrated through our robust API, ensuring a smooth and efficient setup process.

Pricing

We offer flexible pricing plans tailored to your needs. Contact sales to talk about pricing.

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FAQs

1.

How does real-time agent assist learn from agents?

Our machine-learning models analyze the interactions of your best agents to understand effective communication strategies. The learnings are then used to guide other agents in real-time.

2.

What kind of support is available for new users?

We provide comprehensive support including onboarding assistance, training, and ongoing technical support to ensure you get the most out of ASAPP.