Key Features
The Ultimate Support Tool
Acts as a highly capable virtual agent handling Tier 1 support tickets.
Automated Disposition Notes
Creates detailed disposition notes automatically and frees up agents to focus on customer interactions.
Quality Agent Responses
Crafts high-quality, accurate messages for agents. Reduces response time and increases confidence in communication with customers.
In-depth Activity Analysis
Provides a detailed understanding of how your agents spend their time. Highlights areas for automation and efficiency improvements.
Improve Agent Performance and Lower Attrition
Bring Agents Up to Speed Faster
Reduce the learning curve for new agents by providing them with AI-driven support tools that help them handle complex interactions confidently.
Make Every Agent Your Best Agent
Utilize insights from your top-performing agents to help all your agents achieve their best performance.
Build Agent Confidence and Competency
Equip your agents with the tools they need to handle interactions more efficiently.
Reduce Agent Attrition
Provide your agents with a more fulfilling and supportive work environment. Reduce high turnover rates and retain your valuable agents.
Reduction in Headcount Costs
With less turnover, and the ability to use GenerativeAgent™ for Tier 1 support, you can significantly cut down on recruiting and training costs.
Learning, Integrating, and Assisting
Learning Phase
Our machine-learning models learn from your best agents and capture the most effective ways to address customer needs.
AI Integration
The insights feed our Generative AI products to provide real-time support to all agents.
GenerativeAgent™
GenerativeAgent™ acts as a virtual agent that can autonomously handle Tier 1 support.
Enhance Agent Skills, Efficiency, and Job Satisfaction
New Agent Training
Speed up the training process by providing new agents with immediate, AI-driven support. Reduce the learning curve and enhance their confidence.
Performance Improvement
Support your agents with real-time guidance and insights. Help them improve their performance and job satisfaction so they grow with your business.
Task Automation
Automate repetitive tasks to give your agents more time to focus on complex and fulfilling aspects of their roles.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
Connect Seamlessly
ASAPP integrates seamlessly with various platforms and can be easily integrated through our robust API, ensuring a smooth and efficient setup process.
Pricing
We offer flexible pricing plans tailored to your needs. Contact sales to talk about pricing.
FAQs
1.
What is GenerativeAgent™ and how does it improve agent retention?
2.
How does GenerativeAgent™ enhance job satisfaction for agents?
3.
How does GenerativeAgent™ reduce headcount costs?