Switch to ASAPP for More than Just Coaching & Speech Analytics
Get a deeper understanding of customer interactions. Increase agent productivity with real-time assistance. Automate tier 1 interactions – completely.
See why ASAPP was named “this market’s undisputed leader in AI-led innovation” in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.
Talk to Sales About Making the Switch
The Undisputed Leader in AI-led Innovation
How does ASAPP compare
F100 Insurance Company
In a span of just one month, the ASAPP platform seamlessly replaced LivePerson across two business units, effectively serving four distinct channels.
“This is a huge milestone and a stellar accomplishment in our journey to transform from voice-based interaction to proactive and reactive chat. This new relationship also provides us opportunity to uniquely, manage our chat platform and BPO labor relationship to its fullest potential and deliver a state-of-the-art customer experience.” - Chief CX Officer
F500 Insurance Company
Within 30 days of deploying the ASAPP messaging platform, they achieved a 61% augmentation rate and a 28% increase in throughput.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
Why Choose ASAPP Over Cogito?
In the realm of customer service, delivering exceptional experiences is critical. ASAPP’s advanced AI platform is designed to elevate every interaction, ensuring your team delivers efficient, personalized, and effective support. Discover why ASAPP is the superior choice compared to Cogito.
Automation for Tier 1 Interactions
ASAPP’s GenerativeAgent™ is the first fully autonomous voice and chat agent that can communicate with customers like your top agents, take action on behalf of customers in your other systems, and work closely with human supervisors for sensitive issues you want manual approval on. Other “virtual agents” are still based in traditional decision-tree flows and require intense setup and maintenance, while GenerativeAgent™ tasks can be set up in minutes.
Real-Time Assistance
While Cogito focuses on emotional intelligence and real-time feedback, ASAPP provides a more comprehensive suite of AI capabilities. Our platform utilizes leading-edge AI to provide real-time, actionable insights and deeper insights into customer behavior. This offers your team advanced predictive analytics to provide proactive solutions.
Superior Accuracy
ASAPP’s AI excels in language processing and customer sentiment analysis, delivering unparalleled accuracy. Our technology continuously learns and adapts, ensuring that your responses are always relevant and precise.
Greater Integration Flexibility
ASAPP integrates seamlessly with your existing CRM and communication tools, offering broader and more flexible integration options to ensure a smooth transition and uninterrupted workflows. Whether you’re using a legacy system or the latest CRM software, ASAPP integrates effortlessly to maximize productivity.
Customizable Solutions
ASAPP provides tailored solutions to fit the unique needs of your business. Unlike Cogito, which has a narrower focus, ASAPP delivers a more versatile and adaptable platform that aligns with your specific goals and requirements.
Enhanced Predictive Analytics
ASAPP’s advanced predictive analytics provide foresight into customer trends and behaviors, allowing your team to act proactively. This goes beyond Cogito’s real-time feedback, offering a strategic advantage.
Experience the ASAPP Advantage
Ready to transform your customer service experience? Join the many businesses that have made the switch to ASAPP and see the difference for yourself. Schedule a demo today and discover how ASAPP can elevate your customer interactions.
Delight your customers and save operational budget with generative automation as capable as a Tier 1 agent.
Give your agents real-time guidance, key information, and helpful automation for every interaction.
Customer interactions contain incredibly valuable information. Harvest, analyze, and connect that data to all aspects of your business.