Key Features
Workflow Analysis
Gain detailed insights into every workflow. Understand the words, actions, and systems used by your agents to address customer needs.
Real-time Data Integration
Integrate real-time data from customer interactions, provide continuous updates, and insights to refine automation strategies and improve customer service accuracy.
Automation Recommendations
Receive AI-driven recommendations for automating tasks and processes. Self-service options are optimized for maximum impact and customer satisfaction.
Customizable Insights
Tailor the insights and recommendations to your specific business needs. Ensure that the automation strategies align with your operational goals and customer expectations.
Enhance Customer Experience with Fast, Accurate Responses
Actionable Intelligence
Leverage detailed analysis and real-time data to make informed decisions about automation for your business.
Operational Cost Reduction
Reduce operational costs by minimizing manual processes and leveraging automation, resulting in significant savings.
Improved Customer Experience
Deliver faster and more accurate responses to customer needs by implementing effective self-service options.
Scalability and Flexibility
Scale your automation efforts as your business grows with customizable insights that adapt to changing needs and priorities.
Enhanced Efficiency
Streamline your operations by identifying and automating repetitive tasks. Allow your agents to focus on more complex and value-added tasks.
Optimize Agent Activities with Data-Driven Automation
Data Mapping and Analysis
Map out agent activities and identify key areas for automation based on real-time data and historical performance.
Automation Implementation
Implement AI-driven recommendations to automate identified tasks and processes.
Continuous Improvement
Monitor performance and continuously refine automation strategies based on real-time and data and evolving customer needs.
Improve Customer Service with Query and Workflow Automation
Customer Query Automation
Automate routing customer queries by analyzing agent responses and identifying common patterns. Reduce response times and provide your customers with a hassle-free experience.
Workflow Optimization
Identify and automate repetitive tasks within your agent’s workflows. Allow your agents to focus on more high-value customer interactions.
Proactive Support
Use insights to predict customer needs. Provide support through automated solutions and improve overall service quality and customer loyalty.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
Connect Seamlessly
Our robust API supports smooth integration with various systems and workflows.
Pricing
We offer flexible pricing plans tailored to your needs. Contact sales to talk about pricing.
FAQs
1.
How does ASAPP’s Self-service Insights identify automation opportunities?
2.
What support is available for implementing ASAPP’s Self-service Insights?