Key Features
Accurate Transcription
Delivers highly accurate speech-to-text transcription specifically created for contact center conversations and custom-trained on the language of your business.
Detailed Analysis
Analyzes agent activity in depth, providing insights into how agents serve customer needs and identifying automation and performance improvement opportunities.
Real-time Visibility
Gain real-time visibility into agent and team performance. Enable quick adjustments and proactive management of your team.
Operational Efficiency
Streamline operations by identifying areas where automation can have the biggest impact, involving overall throughput and efficiency.
Customer Care Insights
Extract valuable data about customer care-abouts, operational efficiency, and CX performance from every call.
Enhance Workflows with Clear and Accurate Data
Accurate Insights from Every Call
Obtain precise and reliable data from every customer interaction. Ensure your analytics are based on accurate information so you can action it.
Streamlined Operations
Utilize insights to streamline operations, automate repetitive tasks, and focus on areas that need the most attention.
Elevated Agent Performance
Enhance agent performance by providing detailed feedback and actionable improvements, leading to increased customer satisfaction.
Improved Throughput
Knowing what causes bottlenecks can help you optimize processes and increase throughput (interactions handled per hour).
From Accurate Transcription to Real-Time Insights
Accurate Transcription
Our AutoTranscribe(™) service transcribes every call with industry-leading accuracy, capturing all the nuances of contact center conversations.
In-depth Analytics
Our analytics features analyze your transcriptions, providing a detailed understanding of agent activities and customer interactions.
Real-time Insights
Gain real-time insights into agent performance and operational efficiency, allowing for immediate action and continuous improvement.
Solutions for Support, Sales, and Training
Customer Support Operations
Enhance your customer support by understanding common issues and training needs through detailed call analysis.
Operational Efficiency
Identify and automate repetitive tasks, freeing up agents to handle more complex tasks.
Performance Management
Provide your agents with detailed feedback and coaching based on real-time insights.
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
Connect Seamlessly
ASAPP’s speech analytics solutions integrates with your customer support and contact center systems. Our solutions can be easily integrated through our API, ensuring a smooth and efficient setup process.
Pricing
We offer flexible pricing plans tailored to your needs. Contact sales to talk about pricing.
FAQs
1.
How does Speech Analytics ensure accurate transcription?
2.
Can Speech Analytics be integrated with our existing system?
2.
What kind of support is available for new users?