Be Ready for the Contact Center of the Future
This is no time for a traditional approach to digital customer service. Get the only AI-Native® messaging platform driving digital outcomes for leading brands.
Get better results. Save 30%. Be ready.*
Get a Demo of ASAPP Messaging
The Best Liveperson Alternative
“ASAPP is this market’s undisputed leader in AI-led innovation”
We are honored to be named a leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report.
The AI-native® messaging platform built for CX
Don’t just meet customers where they are, give them the useful convenience they want. Shift volume from voice calls to digital, and handle more interactions without adding staff.
Activate GenerativeAgent™, or start with ASAPP Messaging’s built-in virtual agent and evolve at your pace. Either path will deliver measurable, material results.
Feed agents relevant information with fewer distractions and get insights to discover where agents can use more help and automation support.
Key Features
Authentication
Enables secure, consistent, and personalized conversations across channels and over time.
Secure Messaging & Forms
Customers can share sensitive information or complete transactions securely via Virtual or live agent chat.
AutoPilot
Enables secure, consistent, and personalized conversations across channels and over time.
Virtual Agent
Offers self-service chat options, connecting with live agents when necessary from your website, mobile app, or directly from your other messaging channels.
GenerativeAgent
Automate entire use cases with a generative AI virtual agent that can solve customer inquiries like a Tier 1 agent, yet scales like software. Learn more.
AutoCompose
Helps agents compose the best responses to customers, using machine learning and API connections to recommend accurate content to agents in real time.
2-Way Whisper
Supervisors can coach in real-time and agents can request assistance via chat.
Digital Concurrency
Flexible concurrency and dynamic assignment via AI-powered agent matching & routing, along with interaction complexity detection, let you dynamically configure agent workload to balance efficiency and prevent agent burnout.
Anomaly Detection
Identify and handle critical issues in real-time with live customer conversation analysis and configurable alerts.
Reports & Dashboards
Unlock powerful insights by accessing over 300 metrics and over 100 data dimensions. Customize reports effortlessly without any coding and easily tailor your dashboard to get a comprehensive view of your data.
Flow Success Tracking
Know and track whether or not a customer was actually helped by your virtual agent, in addition to your standard containment metrics.
Flow Builder
The drag-and-drop Virtual Agent flow builder doesn’t require a technical or engineering background to create simple to complex automated conversation flows.
No-Code AI Console
Our no-code AI console enables easy configuration and management of AI services.
F500 Telco
In a span of just one month, the ASAPP platform seamlessly replaced LivePerson across two business units, effectively serving four distinct channels.
“This is a huge milestone and a stellar accomplishment in our journey to transform from voice-based interaction to proactive and reactive chat. This new relationship also provides us opportunity to uniquely, manage our chat platform and BPO labor relationship to its fullest potential and deliver a state-of-the-art customer experience.” - Chief CX Officer
280s saved per
conversation
45%
containment
73,000 workforce
hours saved
5x increase in
digital adoption
F500 Insurance Company
Within 30 days of deploying the ASAPP messaging platform, they achieved a 61% augmentation rate and a 28% increase in throughput.
Accelerate time to value
No more long, painful implementations. We make it easy for you to get up and running and realize measurable results quickly.
Easy to implement
White glove guidance and delivery management with a dedicated success team for go-live in as little as 6-8 weeks, with customization in 2-4 weeks.
Easy to set up & manage
Get up and running quickly with ASAPP configuration, train-the-trainer, KPI and benchmarking guidance and best practices.
Easy to adopt
See fast adoption with a research-based agent experience, comprehensive documentation & training materials and model retraining & innovation.
Easy to realize ongoing value
We build business models to align our technology to your measurable outcomes, with results evaluation, product enhancement research, and agent focus groups.
Explore Our Latest Insights in CX
*For a limited time, ASAPP is offering up to 30% savings for qualified LivePerson customers entering new agreements with ASAPP for digital messaging services.
This offer is subject to terms and conditions. To qualify, company must have valid proof of current LivePerson agreement. Discounts are to be determined based on committed fees and interactions, term length, migration details, and additional due diligence.