A fully capable generative AI voice and chat agent that you can trust to represent your brand

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Dramatic business savings

Re-imagine the agent workflow
Raise your containment ceiling
Realize agent voice concurrency

Increased customer satisfaction

No hold times
No channel switching
No transfers

Fully conversational

Able to handle multi-step requests made in natural language.

Lightweight escalation

GenerativeAgent will loop in a human agent for guidance when needed without a hard handoff.

Infinite voice scalability

Voice interactions go from 1 to 1 to 1 to many with your best human agents guiding multiple conversations at once.

Safe and Secure

It is grounded in your policies and procedures and it will not make policy exceptions.

Voice agent concurrency has always been 1:1. Until now.

Until now, even your best agent had a voice concurrency
of just 1:1. Now, you can have your best agents overseeing multiple voice conversations at once.

In the event of an escalation, the human agent acts as
a “human-in-the-loop”, sitting behind GenerativeAgent,
on our workflow UI, completing only the workflows required to successfully resolve the interaction.

Accuracy and effectiveness grounded in your sources

APIs

Integrations into your APIs retrieve data and take actions that are specific to each customer, enabling hyper-personalized automation.

Knowledge Base

Used to answer all questions about policies, products, or services and technical issues while maintaining up-to-date responses.

A trustworthy generative agent, bound by checks and balances

Automate business intelligence
Built-in Safety Protocols
Thorough Testing Procedures
Agent Connectivity and Human Oversight (Human in the Loop)
Legal Assurance
Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •