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Automate what was previously impossible to automate with ASAPP’s AI solutions.
Key Features
Fully conversational
Able to handle multi-step requests made in natural language.
Lightweight escalation
No hard handoffs when GenerativeAgent™ loops in a human agent for guidance or supervision for a seamless and easy experience for customers and agents.
Infinite voice scalability
Leverage advanced AI-native® solutions to automate routine tasks and provide intelligent insights, allowing your team to focus on complex issues.
Self-improving AI system
When human agent support is requested, GenerativeAgent™ learns from the actions that human agent takes to inform its future actions.
Safe and secure
Grounded in your information sources and bounded by hallucination and jailbreaking protections.
The undisputed AI leader
Launch confidently with an AI partner that was referenced as “this market’s undisputed leader in AI-led innovation” in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.
Simple, easy configuration
Reduce maintenance effort and cost while enabling non-technical teams to update and configure as they need.
Flexible deployment options
Built to work in your existing tech stack - on-prem or cloud, for voice, chat, or both.
Easy to install, configure, and update on the fly
No-code configurations so you can build tasks with natural language
Uses existing APIs, FAQs, and policy documentation as information sources
Autonomously determines which APIs to use
Seamlessly fits in your existing tech stack
Ready to starting automating more customer interactions with GenAgent?
Schedule a tailored demo to see how ASAPP customers are:
- Using 34% fewer agents to resolve the same # of requests
- Reducing cost per chat by 23%
- Increasing first call resolution to 91%
- Increasing customer self-service by 49%
Get a demo of GenAgent