The most capable AI customer service agent you’ve ever met

GenerativeAgent resolves complex customer issues on its own over voice or chat.

A generative AI agent that delivers more than incremental gains

Dramatically increase contact center capacity, improve the customer service experience, and lower the cost to serve.

↓70%

Self-service automation rates, deflecting higher-cost interactions.

91%

First Contact Resolution (FCR) rates, so customers get what they need, faster.

3.5x

Faster than a human agent resolving the same complex use case

GenerativeAgent orchestrates multiple AI models, using each one for what it does best. That improves performance and safety.

Capture structured data for every interaction. Automatically flag conversations for review when GenerativeAgent does something unexpected. Learn more

GenerativeAgent can use your existing APIs just as they are. So you can deploy faster, avoiding development delays.

Create personas that interact with GenerativeAgent and simulate customer scenarios to test pre-production.

With GenerativeAgent, you get the latest AI models (LLMs) as more advanced models become available.

An audit trail documents GenerativeAgent’s actions and reasoning. Aggregate reporting helps you see what’s happening at scale.

A user-friendly console equips your customer service team with no-code tooling to monitor and optimize performance without IT support.

Every time GenerativeAgent consults a human-in-the-loop agent, it uses the human input to learn and improve performance.

GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.