Real-time agent assistance, at the right time
With AutoAssist you can save money by making agents more productive and deliver a delightful experience.
For the majority of call center agents, the performance gap between top performers and low performers is vast, about 3x. Customers can feel it, and the impact on lifetime value from a single experience is massive.
Intuitively designed nudges
Reminders for key process steps like greetings, authentication, compliance, and disclosures are prompted at the right moment in the conversation.
How it works
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Dismiss addressed or expired prompts; provide feedback.
Make every agent your top agent
Speed up the ramping process to lower costs and elevate interaction quality across your organization. Using AutoAssist reduces the time it takes for agents to become proficient by 50%, which can result in a 10% decrease in Average Handle Time.
Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.
Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.
Deliver precise notifications and prompts based on the dialogue taking place, incorporating "what" is being said, "when" it's said, and "how" it's communicated. This elevates performance for all agents and improves ramp time for new hires.
Deploy AutoAssist with our flexible integration options
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