Choosing an AI solution that’s right for your contact center is hard. Choosing the one that will protect your brand from novel AI risks while delivering outstanding results is even harder. In this webinar Alisher Yuldashev, ASAPP expert in AI safety and trust, will cover 5 things to watch out for before trusting an AI solution provider with your data and your brand.

Gain a research-based perspective on the current state of AI for CX from guest speaker Christina McAllister, Forrester Senior Analyst. Then, join her and Ted Burke, VP of Product Management at ASAPP, in a thoughtful discussion about how Generative AI may reshape your CX infrastructure, and steps to take now to prepare your organization for the change.

This webinar features Melissa Price, VP of CX and Digital Self-Serve from Altice, Justin Mulhearn, Director of Solutions Engineering from ASAPP, and Nick Molina, Senior Product Marketing Manager from ASAPP, discussing the most common obstacles with CX chat platforms, how generative AI can enhance the experience for your customers and agents, and how GenerativeAgent™ is helping ASAPP customers provide delightful, fully automated service for tier 1 interactions.