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Agent Churn: Go Through It or Around It?

August 22, 2024
4 min
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About the webinar

Agent churn rates are historically high, and the problem persists no matter what we throw at it — greater schedule flexibility, gamified performance dashboards, and even higher pay. Much like the common cold, it seems to be a problem we can’t shake.

Instead of incremental changes to timeworn tools, what if we could bypass the problem altogether?

In this eBook, we examine the impact of agent churn and consider a new approach. It’s a radical innovation poised to deliver radical results.

Download the eBook to learn:

  • Why traditional strategies for agent retention aren’t working
  • How generative AI enables a radical new paradigm
  • Why it’s time to flip the script on managing agents with AI

What you'll learn:

Why traditional strategies for agent retention aren’t working
How generative AI enables a radical new paradigm
Why it’s time to flip the script on managing agents with AI
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About the speakers

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Get the eBook

Download the eBook

Agent Churn: Go Through It or Around It?

In this ebook, we examine the impact of agent churn in the contact center and consider a new approach. It’s radical innovation with generative AI poised to deliver radical results.

Download the eBook

What you'll learn

1.

Why traditional strategies for agent retention aren’t working

2.

How generative AI enables a radical new paradigm

3.

Why it’s time to flip the script on managing agents with AI

1.

Why traditional strategies for agent retention aren’t working

2.

How generative AI enables a radical new paradigm

3.

Why it’s time to flip the script on managing agents with AI

4.

5.

Agent Churn: Go Through It or Around It?

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Agent churn rates are historically high, and the problem persists no matter what we throw at it — greater schedule flexibility, gamified performance dashboards, and even higher pay. Much like the common cold, it seems to be a problem we can’t shake.

Instead of incremental changes to timeworn tools, what if we could bypass the problem altogether?

In this eBook, we examine the impact of agent churn and consider a new approach. It’s a radical innovation poised to deliver radical results.

Download the eBook to learn:

  • Why traditional strategies for agent retention aren’t working
  • How generative AI enables a radical new paradigm
  • Why it’s time to flip the script on managing agents with AI