Many contact centers see the potential of generative AI agents but face a critical challenge—how to implement them effectively while minimizing risk and realizing value along the way. In this webinar, we’ll explore the best path to blending AI agents into customer interactions, focusing on strategic decision-making, business impact, and practical deployment insights. 

You will hear from Nikki Schmitt, Director of Technology Services (Assurant) and James Dill, Digital & AI Transformation Specialist (Assurant), as they share their approach to evaluating AI opportunities, aligning automation with customer experience goals, and demonstrating measurable results. Whether you’re just starting or refining your AI roadmap, this session will help you find the best on-ramp to generative AI—ultimately AI agents—while ensuring every step delivers value to your organization.