[Upcoming] Transforming CX interactions: How to scale generative AI agents for success

January 30, 2025

2:00 PM ET

Speakers:

Nick Molina

Senior Product Marketing Manager, ASAPP

Chance Whittley

Principal AI Consultant, PTP

About the webinar

Generative AI and agentic AI are the hottest topic in CX today, and one of their most promising applications is powering the GenerativeAgent^® solution — a gen AI virtual agent that solves like a human and scales like software. It is as capable as Tier 1 agents to increase resolution and customer satisfaction. Your customers need a virtual agent they can speak to naturally to accomplish tasks — now they have one.

In this session, ASAPP and PTP will deep dive into this AI Native^®innovation and share how they partner with clients to deploy the generative AI virtual agent to deliver operational improvements, increased capacity, improved customer satisfaction, and reduced costs. You’ll see how this technology can radically transform your contact center, deliver a significant return on your investment, and help you find the low-hanging fruit to truly maximize the potential of AI.

What you'll learn:

Purple circle with a checkmark inside it.

Ways a generative AI agent unlocks business value and improves CX

Real-world examples of how the ASAPP/PTP team is deploying the GenerativeAgent system with a Fortune 100 client and the results they are seeing

Practical tips to get started on your organizations’ GenerativeAgent journey, including best practices and process recommendations

About the speakers

Nick Molina

Senior Product Marketing Manager, ASAPP

Nick oversees product marketing at ASAPP and held previous product roles at Meta, UpStack, and Huge. This Wharton MBA Holder and Harvard alumni has a strong track record in identifying product opportunities with data-driven insights and developing prioritization roadmaps.

Chance Whittley

Principal AI Consultant, PTP

Chance Whittley is a forward-thinking leader with over 25 years of experience in customer experience, operations, and contact center transformation. By combining innovative approaches with cross-industry best practices, he has consistently driven efficiency while elevating customer and employee experiences. A recognized expert in customer experience innovation, Chance has been instrumental in advancing Interaction Automation through Gen AI-powered technologies. His transformative work across multiple industries has enabled organizations to exceed customer expectations, solidifying his reputation as a key influencer.

Register here

Watch the webinar

Explore other webinars

Discover how generative AI is poised to reshaping CX in 2025. Gain insights to future-proof your contact center and empower agents for next-gen challenges.

December 10, 2024

26 min

Contact center agent churn remains a persistent issue. Learn how generative AI offers a new solution, overcoming traditional remedies that no longer work.

November 19, 2024

1 hour

Choosing an AI solution that’s right for your contact center is hard. Choosing the one that will protect your brand from novel AI risks while delivering outstanding results is even harder. In this webinar Alisher Yuldashev, ASAPP expert in AI safety and trust, will cover 5 things to watch out for before trusting an AI solution provider with your data and your brand.

October 15, 2024

1 hour

Get the Ebook

What you'll learn

01

Ways a generative AI agent unlocks business value and improves CX

02

Real-world examples of how the ASAPP/PTP team is deploying the GenerativeAgent system with a Fortune 100 client and the results they are seeing

03

Practical tips to get started on your organizations’ GenerativeAgent journey, including best practices and process recommendations

01

Ways a generative AI agent unlocks business value and improves CX

02

Real-world examples of how the ASAPP/PTP team is deploying the GenerativeAgent system with a Fortune 100 client and the results they are seeing

03

Practical tips to get started on your organizations’ GenerativeAgent journey, including best practices and process recommendations

04

05

Explore other reports

CCW 2024 November Market Study - Future of the Contact Center

For most contact centers, 2024 was a mixed bag. Customer satisfaction remained distressingly low and executive leadership ramped up the pressure to increase efficiency. The rapid ascent of generative and agentic AI solutions offered hope for the coming year with high-impact use cases that reduce call volume without sacrificing customer experience. Find out how customer care leaders are driving success in 2025 in CCW Digital’s annual Future of the Contact Center market study.

11 min

Slash the cost of agent attrition

Agent attrition is worse than ever. And it’s costing businesses a fortune in ballooning labor costs and lost productivity. The impact on the customer experience is even costlier with lost loyalty and revenue. ‍What if you could give customers the experience they want when they want it – convenient, efficient service that resolves their issues – without backfilling every time an agent leaves?

7 min

Generative AI agents: Key questions to ask every solution provider

Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.

6 min

[Upcoming] Transforming CX interactions: How to scale generative AI agents for success

Oops! Something went wrong while submitting the form.

Transform your enterprise with generative AI • Optimize and grow your CX •