Learn how a research scientist evaluates AI for the contact center
Gain a clear understanding of the mathematical analysis used to measure the impact of AI in the contact center.
Join Heather Reed, PhD, a preeminent voice in AI-driven statistical modeling, for this informative 45-minute Tech Talk webinar.
You’ll:
- Hear case studies from two of the most well-known contact centers in the world
- Learn how machine learning enables continuous improvement
- Understand how AI-driven predictions enable better results than rules-based system
This knowledge you need as you evaluate solutions for your contact center.
.jpg)
