CX Insight: 5 CX Benchmarks in 2021 Learn about the five customer experience trends th

January 21, 2021

Speakers:

No items found.

About the webinar

What you'll learn:

Purple circle with a checkmark inside it.

About the speakers

No items found.

Register here

Watch the webinar

Explore other webinars

Discover how generative AI is poised to reshaping CX in 2025. Gain insights to future-proof your contact center and empower agents for next-gen challenges.

December 10, 2024

26 min

Contact center agent churn remains a persistent issue. Learn how generative AI offers a new solution, overcoming traditional remedies that no longer work.

November 19, 2024

1 hour

Choosing an AI solution that’s right for your contact center is hard. Choosing the one that will protect your brand from novel AI risks while delivering outstanding results is even harder. In this webinar Alisher Yuldashev, ASAPP expert in AI safety and trust, will cover 5 things to watch out for before trusting an AI solution provider with your data and your brand.

October 15, 2024

1 hour

Get the Ebook

What you'll learn

01

02

03

01

02

03

04

05

Explore other reports

Slash the cost of agent attrition

Agent attrition is worse than ever. And it’s costing businesses a fortune in ballooning labor costs and lost productivity. The impact on the customer experience is even costlier with lost loyalty and revenue. ‍What if you could give customers the experience they want when they want it – convenient, efficient service that resolves their issues – without backfilling every time an agent leaves?

7 min

Generative AI agents: Key questions to ask every solution provider

Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.

6 min

Maximize the returns on your CX automation investments

CX leaders face a never-ending quest to do more with less as volume, customer expectations, and agent attrition continue to rise. It’s no wonder that automation is at the heart of CX strategy. Most automation aims to deflect volume with self-service or support agents in real time. Both have limitations that minimize your returns. So, how do you get a bigger bang for your automation buck?

7 min

CX Insight: 5 CX Benchmarks in 2021 Learn about the five customer experience trends th

Oops! Something went wrong while submitting the form.

Transform your enterprise with generative AI • Optimize and grow your CX •