The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.
Why Deus CX? Deus ex machina describes an unexpected solution that abruptly resolves an unsolvable problem, much like how our newest product, GenerativeAgent™, is set to end bad customer service.
Watch Deus CX: New Dawn here, a livestream of our launch event held on April 17th, where we unveiled our groundbreaking new product designed to redefine the contact center as we know it. Here's a teaser of the event:
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