John Chambers On-Demand

July 7, 2020

Speakers:

No items found.

About the webinar

Executive Conversation | with

‍John Chambers

‍_{Chairman Emeritus and Former CEO, Cisco Systems}

_{Chambers On-Demand}

_‍_‍

"The period when the contact center is viewed as an expense item has come to a close."

John talks candidly about the role of CX in companies, how to implement a customer-first strategy, and align CX investment during times of economic contraction.

Listen to the replay of his 45-minute interview and live Q&A.

‍

What you'll learn:

Purple circle with a checkmark inside it.

About the speakers

No items found.

Register here

Watch the webinar

Explore other webinars

In this session, ASAPP and PTP will share how they partner with clients to deploy the generative AI virtual agent to deliver operational improvements, increased capacity, improved customer satisfaction, and reduced costs.

January 30, 2025

2:00 PM ET

Discover how generative AI is poised to reshaping CX in 2025. Gain insights to future-proof your contact center and empower agents for next-gen challenges.

December 10, 2024

26 min

Contact center agent churn remains a persistent issue. Learn how generative AI offers a new solution, overcoming traditional remedies that no longer work.

November 19, 2024

1 hour

Get the Ebook

What you'll learn

01

02

03

01

02

03

04

05

Explore other reports

CCW 2024 November Market Study - Future of the Contact Center

For most contact centers, 2024 was a mixed bag. Customer satisfaction remained distressingly low and executive leadership ramped up the pressure to increase efficiency. The rapid ascent of generative and agentic AI solutions offered hope for the coming year with high-impact use cases that reduce call volume without sacrificing customer experience. Find out how customer care leaders are driving success in 2025 in CCW Digital’s annual Future of the Contact Center market study.

11 min

Slash the cost of agent attrition

Agent attrition is worse than ever. And it’s costing businesses a fortune in ballooning labor costs and lost productivity. The impact on the customer experience is even costlier with lost loyalty and revenue. ‍What if you could give customers the experience they want when they want it – convenient, efficient service that resolves their issues – without backfilling every time an agent leaves?

7 min

Generative AI agents: Key questions to ask every solution provider

Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.

6 min

John Chambers On-Demand

Oops! Something went wrong while submitting the form.

Executive Conversation | with

‍John Chambers

‍_{Chairman Emeritus and Former CEO, Cisco Systems}

_{Chambers On-Demand}

_‍_‍

"The period when the contact center is viewed as an expense item has come to a close."

‍

Transform your enterprise with generative AI • Optimize and grow your CX •

John Chambers On-Demand

About the webinar

Executive Conversation | with

‍John Chambers

‍Chairman Emeritus and Former CEO, Cisco Systems

Chambers On-Demand

‍‍

"The period when the contact center is viewed as an expense item has come to a close."

What you'll learn:

About the speakers

Register here

Watch the webinar

Explore other webinars

Get the Ebook

John Chambers On-Demand

What you'll learn

01

02

03

01

02

03

04

05

Explore other reports

CCW 2024 November Market Study - Future of the Contact Center

Slash the cost of agent attrition

Generative AI agents: Key questions to ask every solution provider

John Chambers On-Demand

Executive Conversation | with

‍John Chambers

‍Chairman Emeritus and Former CEO, Cisco Systems

Chambers On-Demand

‍‍

"The period when the contact center is viewed as an expense item has come to a close."

John Chambers On-Demand

Executive Conversation | with

‍John Chambers

‍Chairman Emeritus and Former CEO, Cisco Systems

Chambers On-Demand

‍‍

"The period when the contact center is viewed as an expense item has come to a close."

‍_{Chairman Emeritus and Former CEO, Cisco Systems}

_{Chambers On-Demand}

_‍_‍

‍_{Chairman Emeritus and Former CEO, Cisco Systems}

_{Chambers On-Demand}

_‍_‍

‍_{Chairman Emeritus and Former CEO, Cisco Systems}

_{Chambers On-Demand}

_‍_‍