Choosing an AI solution that’s right for your contact center is hard. Choosing the one that will protect your brand from novel AI risks while delivering outstanding results is even harder. In this webinar Alisher Yuldashev, ASAPP expert in AI safety and trust, will cover 5 things to watch out for before trusting an AI solution provider with your data and your brand.

There’s a lot of noise in the market about Generative AI (GenAI), especially in customer-facing roles. If you’re searching for clarity, join us for a frank discussion at the CX Leaders Webinar on what’s true, what’s not, and what requires a nuanced approach when it comes to GenAI agents.

Gain a research-based perspective on the current state of AI for CX from guest speaker Christina McAllister, Forrester Senior Analyst. Then, join her and Ted Burke, VP of Product Management at ASAPP, in a thoughtful discussion about how Generative AI may reshape your CX infrastructure, and steps to take now to prepare your organization for the change.