Good transcription is a foundational technology for CX. It not only enables you to begin to understand exactly why your customers are contacting you, but it also is table stakes for leveraging AI solutions.
If you are looking to definitively know why your customers are reaching out, what happens in those interactions, and ensure that you have the right pieces for a solid technological foundation on which to build the rest of your AI strategy, then this guide is for you. This eBook will cover the best practices and technologies essential for realizing the potential benefits promised by effective transcription.
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