Generative AI is still a new technology for contact centers. If that newness gives you pause, good. A dose of healthy skepticism is useful for managing risk. 

But as with other technologies, the early adopters gain a competitive advantage. And the early adopters have already tested the waters with initial deployments of generative AI in customer-facing roles. Now, they’re realizing substantial value with AI agents that handle customer interactions on their own – safely, efficiently, and in a way that customers appreciate. 

These success stories aren’t rare, and they don’t require extraordinary luck. Success with generative AI agents depends on a solid understanding of the risks and a clear plan to mitigate and manage them. That’s the approach the early adopters are taking. 

With the right information, you can do it, too. Safely.

Need a crash course on genAI safety? Get the ultimate guide here.

‍