Join us for Customer Contact Week 2024 in Orlando
About the event
Customer Contact Week is the premier event for customer contact and CX professionals, bringing together industry leaders to explore the latest trends, technologies, and strategies shaping the future of customer support.This year, ASAPP is proud to be a sponsor, showcasing how GenerativeAgent is leading the way in AI-powered CX transformation.
Explore the full agenda
Join ASAPP’s Exclusive Sessions
Connect with our team
Workshop
Building a Multi-Channel Service Strategy with Generative AI Agents
Date & Time: Monday, January 27 @ 3:30 PM - 5:00 PM
Generative AI and agentic AI are reshaping contact centers, focusing on resolution and containment over simple deflection. This workshop, hosted by ASAPP and our partners at PTP, will help you design a service strategy that maximizes the potential of generative AI agents.
- A proven framework for designing multi-channel service strategies.
- Practical use cases for generative AI agents.
- Trends shaping reactive and proactive support models.
- KPI tracking recommendations to measure and maximize impact.
Main Stage Panel
Beyond Optimization: How Generative AI Solves Customer Problems, Not Just Assists
Date & Time: Wednesday, January 29 @ 9:10 AM - 9:40 AM
Discover how generative AI can go beyond task optimization to solve customer issues independently. What You’ll Learn:
- Challenges with current AI implementations and the gaps generative AI agents fill.
- Insights from industry leaders on leveraging AI to transform customer service.
- The transformative potential of generative AI agents for autonomous issue resolution.
Why Meet with ASAPP?
Don’t miss the chance to explore how GenerativeAgent can empower your contact center to deliver unparalleled customer experiences. Schedule your demo now to unlock exclusive insights—and get a pair of Beats Solo 4 headphones.
Schedule Your Meeting Today