Join us at Customer Response Summit
CRS is an unparalleled gathering of CX leaders that offers a carefully crafted agenda for a dynamic fusion of learning, sharing, and networking.
This summit’s focus will be, “Building on Our Foundations – People, Technology, Data, and Humanity,” which speaks directly to the heart of the CX industry in an era of continuous change.
Join our Moments of Brilliance Session
Date: September 26th, 2024 at 9:30AM
Generative AI is the hottest topic in CX today, and one of its most promising applications is powering GenerativeAgent. A generative AI-powered virtual agent is as capable as Tier 1 agents to increase resolution and customer satisfaction. Your customers need a virtual agent they can speak to naturally to accomplish tasks. Now they have one.
In this session, ASAPP and PTP will deep dive into this AI-led innovation and share how they partner with clients to deploy GenerativeAgent to deliver operational improvements, increased customer satisfaction, and reduced costs. You will witness firsthand just how powerful this technology is!
You’ll gain insights into:
- Ways GenerativeAgent unlocks business value and improves CX
- Real-world examples of how the ASAPP/PTP team is deploying GenerativeAgent with a Fortune 100 client and the results they are seeing
- Practical tips to get started on your organizations’ GenerativeAgent journey, including best practices and process recommendations
Meet the Speakers
Visit our booth during Innovations Lab to see first-hand how GenerativeAgent handles customer issues and improves resolution. Then, join ASAPP’s Product Manager Santiago de Buen and PTP’s Principal AI Consultant Chance Whittley during Moments of Brilliance to dive into how this AI-led innovation can reshape future contact centers.
Santiago is a product manager at ASAPP, where he develops AI-first products for contact centers. His focus is on GenerativeAgent, a voice and chatbot platform built from the ground up utilizing large language models, which redefines the partnership between agents and technology through a human-in-the-loop model. He has deep expertise in AI, with experience building machine learning infrastructure prior to entering the customer experience domain.
Chance has more than 25 years of experience in customer experience, operations, and contactcenter transformation. As a strategic and visionary leader, he helps diverse organizations achievetheir desired outcomes by blending innovative methodologies with industry best practices. Hisexpertise lies in optimizing operational efficiency while enhancing customer and employeeexperience. His primary mission is to empower organizations to exceed their customers
What can ASAPP do for you?
ASAPP builds vertical AI products to help enterprises transform and elevate customer experience. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.
Book a Demo of ASAPP
Schedule a demo to learn how ASAPP customers are:
- Automating Tier 1 interactions
- Improving agent productivity and customer satisfaction
- Increasing revenue with contact center insights
- Drastically lowering operational costs
- Driving > 80% agent adoption of ASAPP's solutions