ASAPP solves the toughest challenges in enterprise contact centers.

Tough challenges are our passion

ASAPP creates AI solutions that solve the toughest problems in customer service. With native AI at their core, our solutions get beyond basic automation to dramatically increase contact center capacity. We offer a range of automation solutions, including an AI agent that autonomously and safely resolves complex customer interactions, over voice or chat.

ASAPP partners with the best in the world to transform their CX

In the News

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AI, Chat and Contact Center Agents Evolve

Balancing Human & AI Contact Center Agents: Lessons from JetBlue

Forrester names ASAPP, "this market's undisputed leader in AI-led innovation"

5 Year Frontier #3: 100x worker performance, predictive call centers, and the future of delighting customers CEO Gustavo Sapoznik

ASAPP Launches CoachingAI, Aims to Boost Contact Center Efficiency and Agent Retention

Another AI winter could be coming, but that’s when the real work heats up

ASAPP: Augmenting CCaaS Through Native AI

If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

Is The Contact Center Going To Be The Next Big Tech Frontier?

ASAPP Launches AutoSummary Service

The Toll on Front-Line Workers

AI Leaders Podcast #20: Natural Language Processing

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Leadership Team

Priya Vijayarajendran
CHIEF EXECUTIVE OFFICER‍
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Mike Friedman
SENIOR VICE PRESIDENT OF FINANCE

Aaron Fullen
EXECUTIVE VICE PRESIDENT OF SALES
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Jo-Anne Sinclair
CHIEF LEGAL & DATA PROTECTION OFFICER‍‍

Board Members & Investors

Priya Vijayarajendran

CHIEF EXECUTIVE OFFICER and board memeber

John Doerr

INVESTOR AND BOARD MEMBER; CHAIRMAN, KLEINER PERKINS

John Chambers

BOARD MEMBER; CHAIRMAN EMERITUS & FMR CEO, CISCO

Frank Slootman

BOARD MEMBER; chairman and CEO of snowflake

Dave Strohm

INVESTOR AND BOARD MEMBER; PARTNER, GREYLOCK
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Yvette Kanouff

BOARD MEMBER
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Doug Chertok

BOARD MEMBER; Managing Partner at vast ventures
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Jamie Montgomery

BOARD MEMBER; Founder and Managing Partner at March Capital
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Jason Green

INVESTOR; FOUNDER, EMERGENCE CAPITAL
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Founder

Gustavo Sapoznik

FOUNDER
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Locations

Rated best in AI

ASAPP AI Solutions for the Contact Center Now Available in AWS Marketplace

ASAPP Named a Leader in Digital Customer Interaction Solutions by Top Independent Research Firm

ASAPP Ranks Among Highest Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2023

ASAPP Named Winner in 2023 Artificial Intelligence Excellence Awards

North America’s Top AI Companies Shaping The Future

Join Our Team

If you excel in an environment that values deep thinking, impactful research, and rapid execution, ASAPP is the place for you.

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Recently Published

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Protecting customer interactions from AI risks requires more than rule-based filtering. Learn how a layered defense approach helps prevent prompt injection.

Make sense of AI vendor claims. Learn the key questions CX leaders should ask to evaluate generative AI agents and find the right fit for their contact center.

CX leaders from ASAPP & Broad River Retail share 5 key steps to adopting generative AI—from journey mapping to human-AI collaboration. Start now. #CX #AI

Ensure CX security with rigorous penetration testing. Here's how ASAPP safeguards customer data with top experts, proactive threat detection & AI-specific protections.

The contact center tech stack is rapidly evolving, and conversation intelligence solutions are playing a critical role in improving customer experience (CX). Forrester’s The Conversation Intelligence Solutions for Contact Centers Landscape, Q1 2025 report provides a comprehensive look at 23 vendors in this space—including ASAPP.

Autonomous AI agents in contact centers offer 24/7 service, but not all solutions are equal. Learn how to identify true AI agents that balance safety, accuracy, and flexibility.

See how contact centers can redefine 'human in the loop' to improve AI collaboration, resolve issues faster, and enhance customer experiences.

Discover how acting now on generative AI can transform customer support. Don’t wait for perfect conditions—start your CX journey today.

Explore JetBlue's approach to balancing AI, costs, and culture in their contact centers. Learn how AI like Amelia 2.0 enhances efficiency and agent engagement.