back to blog
Published on
August 28, 2020

Fast, accurate transcription and analytics can transform your business

Tao Ma

CX teams use ASAPP's generative AI to automate, boost agent productivity, & uncover insights.

Sign up for the latest news & content.

back to blog
Published on
August 28, 2020

Fast, accurate transcription and analytics can transform your business

Tao Ma

Loved this blog post?

About the speakers

Tao Ma

Tao Ma, PhD is VP of Language Technology group at ASAPP where he's leading Speech, NLP, Machine Learning, and Data Curation efforts. Previously, Tao worked at JD.com as Director of Speech supporting its call center with 30,000 agents. Prior to that, Tao was a Senior Speech Scientist of Siri at Apple. As a founding member of the Siri speech team between 2012 to 2017, Tao's work focused on core speech recognition technologies that power Siri. He received his PhD in Computer Engineering from Mississippi State University.

Fast, accurate transcription and analytics can transform your business

Authors: 
Tao Ma

Tao Ma, PhD is VP of Language Technology group at ASAPP where he's leading Speech, NLP, Machine Learning, and Data Curation efforts. Previously, Tao worked at JD.com as Director of Speech supporting its call center with 30,000 agents. Prior to that, Tao was a Senior Speech Scientist of Siri at Apple. As a founding member of the Siri speech team between 2012 to 2017, Tao's work focused on core speech recognition technologies that power Siri. He received his PhD in Computer Engineering from Mississippi State University.

Get Started

AI Services Value Calculator

Estimate your cost savings

contact us

Request a Demo

Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •