A fully conversational generative AI voice and chat agent.
Address agent productivity, low digital adoption, and insights limitations.
Transcribe every call with the world's most accurate speech-to-text technology.
Automate call summaries for all your customer interactions.
Improve agent productivity with automated responses.
We are honored to be named not only a leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report, but to be called “this market’s undisputed leader in AI-led innovation.”
Improve support with real-time agent assistance for faster resolutions and better performance.
Boost productivity by automating simple tasks and supporting agents in complex conversations.
Unlock insights from customer calls with real-time speech analytics, improving transcription accuracy and agent performance.
Reduce churn with AI-powered tools that automate tasks, support complex interactions, and provide real-time insights to improve their performance.
Analyze detailed workflows and interactions to identify and automate repetitive tasks for increased efficiency.
Enhance sales productivity with ASAPP by automating tasks, providing real-time insights, and intelligent sales assistance.
Enhance customer service with real-time quality management, featuring live dashboards, automated notes, and activity analysis.
Improve CSAT with GenerativeAgent™ handling queries and AutoSummary™ providing sentiment analysis, reducing training costs and turnover.
In this eBook, we examine the impact of agent churn in the contact center and consider a new approach. It’s radical innovation with generative AI poised to deliver radical results.
About ASAPP
ASAPP in the News
Documentation
Partnerships
Patents
Research Papers
Join us live on November 19th at 12pm EST for a discussion about how generative AI can help contact centers get around the challenges of agent churn.
CX teams use ASAPP's generative AI to automate, boost agent productivity, & uncover insights. Sign up for the latest news & content.
Macario Namie, Marketing
Delve into the complexities of building scalable AI solutions in contact centers to elevate customer experience and achieve operational success.
Explore strategies to prevent hallucinations in generative AI and ensure accurate, safely grounded responses for reliable business use.
Discover the challenge of scaling AI for CX beyond prototypes and why the last mile is critical for delivering consistent business value.
