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Published on
August 6, 2020

Solving contact center challenges with data

Heather Reed

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back to blog
Published on
August 6, 2020

Solving contact center challenges with data

Heather Reed

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About the author

Heather Reed

Heather Reed, PhD is a Product Manager at ASAPP where she applies her understanding of AI and statistical analysis to gain novel and in-depth insights into ASAPP products and users. Prior to joining ASAPP, Heather spent Spring of 2018 at NASA Langley Research Center as a Visiting Scientist and has taught model verification, validation, and uncertainty quantification; inverse problems; and the use of high performance computing. She's an educational advocate for AI and data-driven approaches in areas where non-AI solutions have been the status quo.

Solving contact center challenges with data

Authors: 
Heather Reed

Heather Reed, PhD is a Product Manager at ASAPP where she applies her understanding of AI and statistical analysis to gain novel and in-depth insights into ASAPP products and users. Prior to joining ASAPP, Heather spent Spring of 2018 at NASA Langley Research Center as a Visiting Scientist and has taught model verification, validation, and uncertainty quantification; inverse problems; and the use of high performance computing. She's an educational advocate for AI and data-driven approaches in areas where non-AI solutions have been the status quo.

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