Customer Contact Week is the premier event for customer contact and CX professionals, bringing together industry leaders to explore the latest trends, technologies, and strategies shaping the future of customer support.This year, ASAPP is proud to be a sponsor, showcasing how GenerativeAgent is leading the way in AI-powered CX transformation.
Learn winning AI strategies and explore the future of autonomous CX
Join ASAPP's exclusive sessions
Monday, January 27 @ 3:30 PM; Wednesday, January 29 @ 9:10 AM
Chris Arnold, Crystal Collier
Workshop
Building a Multi-Channel Service Strategy with Generative AI Agents
Date & Time: Monday, January 27 @ 3:30 PM - 5:00 PM
Generative AI and agentic AI are reshaping contact centers, focusing on resolution and containment over simple deflection. This workshop, hosted by ASAPP and our partners at PTP, will help you design a service strategy that maximizes the potential of generative AI agents.
- A proven framework for designing multi-channel service strategies.
- Practical use cases for generative AI agents.
- Trends shaping reactive and proactive support models.
- KPI tracking recommendations to measure and maximize impact.
Panel Discussion
Beyond Optimization: How Generative AI Solves Customer Problems, Not Just Assists
Date & Time: Wednesday, January 29 @ 9:10 AM - 9:40 AM
Discover how generative AI can go beyond task optimization to solve customer issues independently. What You’ll Learn:
- Challenges with current AI implementations and the gaps generative AI agents fill.
- Insights from industry leaders on leveraging AI to transform customer service.
- The transformative potential of generative AI agents for autonomous issue resolution.
Meet the Speakers
Attend our workshop and panel discussion to learn how Generative AI agents can work with your multi-channel service strategy.
Prior to ASAPP, Chris spent 20 years leading contact center strategy and technology implementation for Verizon and Alltel, leading staff operations, and managing desktop automation and augmentation.
Crystal is a catalyst who drives organizations to better results through data-driven insights and end-to-end CX design. Formerly Head of CX Strategy at Electronic Arts, she has advised Samsung, Chanel, USAA, Navy Federal, and Blue Shield. An industry thought leader, she frequently authors and speaks on CX trends, championing continuous improvement and loyalty.
What can ASAPP do for you?
ASAPP builds vertical AI products to help enterprises transform and elevate customer experience. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.
Meet with ASAPP
Meet with the team at CCW Orlando:
- Must-see sessions: Learn winning AI strategies and explore the future of autonomous CX.
- Actionable insights: Connect with our team and transform your contact center.
- Live demos: See GenerativeAgent solve customer problems while keeping agents seamlessly in the loop.