Reshape the future role of agents as AI takes on basic service tasks. In this era of scalable solutions, balancing technology with a human touch is essential to meet customer needs. Success will come to those who drive efficiency, reaffirm their CX value, and exceed customer
expectations.
Reuters Events: Service & Experience at Customer 2024 brings leaders together at a pivotal moment. This is your chance to strengthen the human side of your service center, integrate technology seamlessly, and align strategies to ensure CX has a voice in business decisions.
Join Our Keynote
Date & Time: Day 1, November 12, 2024 @ 9:30AM
Speakers: Main stage
Abbreviating Customer Pain - The role of the agent in a GenerativeAgent world
The numbers are on the rise in the contact center. Rising labor costs, agent absenteeism & turnover. Rising labor shortages. These patterns represent an opportunity to rethink the core problems surrounding how we use agents effectively, and where GenerativeAgent technology is filling the void.
Please join Dan Rood, CMO at ASAPP in a discussion surrounding GenerativeAgent technology, the emerging use cases showing great promise, and the role of human agents in a generative agent world.
Meet the Speaker
Visit our booth during the Summit to see first-hand how GenerativeAgent handles customer issues and improves resolution. Then, don’t miss ASAPP’s VP of Marketing, Dan Rood, as he discusses how AI is transforming customer experience and empowering financial institutions to deliver personalized, high-quality interactions.
Dan Rood is the SVP of Marketing at ASAPP, the Generative AI leader in the Customer Experience space. For over 12 years Dan has been leading Marketing organizations within the CX space with special emphasis on narrative frameworks to transform product positioning. Dan spent the first part of his career in B2B SaaS Sales at companies like Microsoft, Amazon, Expedia, and American Express. Dan's primary passion is his wife and four kiddos. His life purpose is to perfect the smoking of a beef brisket which has eluded him for over 5 years.
What can ASAPP do for you?
ASAPP builds vertical AI products to help enterprises transform and elevate customer experience. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.
Book a Demo of ASAPP
Schedule a demo to learn how ASAPP customers are:
- Automating Tier 1 interactions
- Improving agent productivity and customer satisfaction
- Increasing revenue with contact center insights
- Drastically lowering operational costs
- Driving > 80% agent adoption of ASAPP's solutions