Join us on November 19th at 12pm EST for a webinar: Agent Churn is bad. What if it didn't matter?

Platform

A fully conversational generative AI voice and chat agent.

Address agent productivity, low digital adoption, and insights limitations.

Transcribe every call with the world's most accurate speech-to-text technology.

Automate call summaries for all your customer interactions.

Improve agent productivity with automated responses.

We are honored to be named not only a leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report, but to be called “this market’s undisputed leader in AI-led innovation.”

Download the report >

Solutions

Real-time Agent Assist

Improve support with real-time agent assistance for faster resolutions and better performance.

Agent Productivity

Boost productivity by automating simple tasks and supporting agents in complex conversations.

Speech Analytics

Unlock insights from customer calls with real-time speech analytics, improving transcription accuracy and agent performance.

Agent Retention

Reduce churn with AI-powered tools that automate tasks, support complex interactions, and provide real-time insights to improve their performance.

Self-service Insights

Analyze detailed workflows and interactions to identify and automate repetitive tasks for increased efficiency.

Sales Productivity

Enhance sales productivity with ASAPP by automating tasks, providing real-time insights, and intelligent sales assistance.

Quality Management

Enhance customer service with real-time quality management, featuring live dashboards, automated notes, and activity analysis.

CSAT Improvement

Improve CSAT with GenerativeAgent™ handling queries and AutoSummary™ providing sentiment analysis, reducing training costs and turnover.

In this eBook, we examine the impact of agent churn in the contact center and consider a new approach. It’s radical innovation with generative AI poised to deliver radical results.

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Watch this webinar on-demand to learn how generative AI can help contact centers get around the challenges of agent churn.

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Webinars

Why ASAPP

ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions

ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions

Another AI winter could be coming, but that’s when the real work heats up

Another AI winter could be coming, but that’s when the real work heats up

ASAPP Ranks Among Highest Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2023

ASAPP Ranks Among Highest Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2023

ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agent

ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agent

ASAPP: Augmenting CCaaS Through Native AI

ASAPP: Augmenting CCaaS Through Native AI

ASAPP Named Winner in 2023 Artificial Intelligence Excellence Awards

ASAPP Named Winner in 2023 Artificial Intelligence Excellence Awards

October 31, 2022

If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

October 13, 2022

ASAPP Expands World-Class Engineering Team with New India Office

ASAPP Expands World-Class Engineering Team with New India Office

October 12, 2022

ASAPP Honored by Goldman Sachs for Entrepreneurship

ASAPP Honored by Goldman Sachs for Entrepreneurship

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Transform your enterprise with generative AI • Optimize and grow your CX •

Transform your enterprise with generative AI • Optimize and grow your CX •

ASAPP's mission is to elevate human performance through the power of generative AI.

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