Join us on November 19th at 12pm EST for a webinar: Agent Churn is bad. What if it didn't matter?

Platform

A fully conversational generative AI voice and chat agent.

Address agent productivity, low digital adoption, and insights limitations.

Transcribe every call with the world's most accurate speech-to-text technology.

Automate call summaries for all your customer interactions.

Improve agent productivity with automated responses.

A girl on a phone.

Experience GenerativeAgent in action—an AI voice and chat agent as capable as your best human agent. In this interaction, you’ll see a customer asking for information about their bill.
‍
Let’s see how it handles customer care safely and autonomously.

Solutions

Real-time Agent Assist

Improve support with real-time agent assistance for faster resolutions and better performance.

Agent Productivity

Boost productivity by automating simple tasks and supporting agents in complex conversations.

Speech Analytics

Unlock insights from customer calls with real-time speech analytics, improving transcription accuracy and agent performance.

Agent Retention

Reduce churn with AI-powered tools that automate tasks, support complex interactions, and provide real-time insights to improve their performance.

Self-service Insights

Analyze detailed workflows and interactions to identify and automate repetitive tasks for increased efficiency.

Sales Productivity

Enhance sales productivity with ASAPP by automating tasks, providing real-time insights, and intelligent sales assistance.

Quality Management

Enhance customer service with real-time quality management, featuring live dashboards, automated notes, and activity analysis.

CSAT Improvement

Improve CSAT with GenerativeAgent™ handling queries and AutoSummary™ providing sentiment analysis, reducing training costs and turnover.

In this eBook, we examine the impact of agent churn in the contact center and consider a new approach. It’s radical innovation with generative AI poised to deliver radical results.

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Watch this webinar on-demand to learn how generative AI can help contact centers get around the challenges of agent churn.

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Videos

Webinars

Why ASAPP

Astound Broadband Selects ASAPP Platform for AI Omnichannel Transformation

Astound Broadband Selects ASAPP Platform for AI Omnichannel Transformation

February 20, 2022

ASAPP Proposes New Pre-Trained ASR Models (SEW) to Improve Performance-Efficiency Over Wav2Vec 2.0

ASAPP Proposes New Pre-Trained ASR Models (SEW) to Improve Performance-Efficiency Over Wav2Vec 2.0

February 15, 2022

AI-powered contact centers could define the next wave of globalization

AI-powered contact centers could define the next wave of globalization

February 15, 2022

How coaching, training, empowerment, and AI can improve the contact center

Contact Center Pipeline

How coaching, training, empowerment, and AI can improve the contact center

February 15, 2022

Four Proven Steps to Embed AI in Your CX Organization

SMART Customer Service

Four Proven Steps to Embed AI in Your CX Organization

February 10, 2022

ASAPP Intros Pre-Trained Speech Models for Conversational AI

Speech TECHNOLOGY

ASAPP Intros Pre-Trained Speech Models for Conversational AI

February 9, 2022

Why Asapp hired a Microsoft vet to run its customer-experience tech

Why Asapp hired a Microsoft vet to run its customer-experience tech

January 19, 2022

What’s in store for CRM in 2022?

destination CRM

What’s in store for CRM in 2022?

January 11, 2022

aiTech Trend Interview with Ryan McDonald, Chief Scientist at ASAPP

aiTech Trend Interview with Ryan McDonald, Chief Scientist at ASAPP

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Transform your enterprise with generative AI • Optimize and grow your CX •

Transform your enterprise with generative AI • Optimize and grow your CX •

ASAPP's mission is to elevate human performance through the power of generative AI.

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