ASAPP AI Solutions for the Contact Center Now Available on Genesys AppFoundry
ASAPP contact center AI solutions combine with Genesys Cloud to help companies reduce operational costs, improve agent effectiveness, and provide a better customer experience
NEW YORK--(BUSINESS WIRE)--ASAPP, a research-focused artificial intelligence cloud provider, has made its contact center AI software available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
ASAPP gives Genesys customers the ability to more easily and effectively automate interactions, augment agent support, and leverage business insights. Benefits include reduced operational costs, improved agent effectiveness, and a better customer experience.
“Contact centers continue to struggle with the dilemma of sacrificing a great customer experience for cost containment,” said Priya Vijayarajendran, ASAPP’s president of technology. “Our mission is to solve this problem with AI solutions backed by one of the most robust research teams in the industry who’ve made the user experience their top priority. Equally important, we give customers peace of mind with solutions that have been battle-hardened by global enterprises needing to leverage some of the largest, most complex and data-rich technical environments in the world.”
ASAPP solutions on the Genesys AppFoundry include ASAPP GenerativeAgent, ASAPP AutoTranscribe, and ASAPP AutoSummary.
ASAPP’s solutions are available with Genesys Cloud™, the AI-powered experience orchestration platform that helps organizations offer frictionless and connected customer and employee experiences. With Genesys Cloud, businesses can coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, native, turnkey AI and end-to-end journey optimization.
To learn more about the features and benefits of ASAPP’s AI cloud solutions, visit the AppFoundry.
About ASAPP
ASAPP is an AI solution provider committed to solving the toughest problems in customer service. Because we automate what was previously impossible to automate, our AI-nativeⓇ solutions deliver more than efficiency gains. They redefine the role of AI in the contact center and lay the groundwork for businesses to reimagine their customer experience delivery in the age of AI. Leading enterprises rely on ASAPP’s generative and agentic AI solutions to dramatically expand contact center capacity and transform their contact centers from cost centers into value drivers. To learn more about ASAPP, visit www.asapp.com.
Media Contact
Amy McDowell, Offleash PR for ASAPP
asapp@offleashpr.com