ASAPP Included in Industry Report on How Conversation Intelligence Improves Revenue, Efficiency and Customer Experience at Scale
ASAPP Recognized for Using Conversational Intelligence to Increase Human Agent Performance in Customer Experience Teams
ASAPP Included in Industry Report on How Conversation Intelligence Improves Revenue, Efficiency and Customer Experience at Scale
ASAPP Recognized for Using Conversational Intelligence to Increase Human Agent Performance in Customer Experience Teams
NEW YORK, June 16, 2021—ASAPP, Inc., the artificial intelligence research-driven company, announced today that it has been recognized by global independent research and advisory firm Forrester Research for its conversational intelligence in its report: “Now Tech: Conversation Intelligence, Q2 2021.”
“The real power of artificial intelligence is in job enrichment, by enabling people to perform better. ASAPP’s Customer Experience Performance (CXP) platform delivers CX insights, speech intelligence and live agent coaching in real-time that enables customer care, and sales agents, to achieve peak performance every day,” said ASAPP CMO Macario Namie. “ASAPP is happy to be included in the Forrester Conversational Intelligence report. Forward-looking organizations, like Dish and JetBlue, have come to truly appreciate how ASAPP is advancing fundamental AI research and redefining automation in contact center operations to triple throughput, increase digital adoption and transform contact center operations with lower operational costs.”
The ASAPP self-learning CXP platform creates better customer voice and digital experiences to increase Customer Satisfaction (CSAT) and Net Promoter Scores (NPS). With real-time voice transcription and speech analytics supported by live agent coaching, contact center operations can reduce the costs of handling customers with shorter agent interactions, increased automation and accelerated digital adoption. For companies looking to transform their CX operations, ASAPP drives exponential improvement in performance to deliver measurable results in less than 60 days.
ASAPP is a research-based artificial intelligence cloud provider committed to solving how enterprises and their customers engage. Inspired by large, complex, and data-rich problems, ASAPP creates state-of-the-art AI technology that covers all facets of the contact center. Leading businesses rely on ASAPP's AI Cloud applications and services to multiply Agent productivity, operationalize real-time intelligence, and delight every customer. To learn more about ASAPP innovations, visit www.asapp.com.
Media Contact
Shiloh Gray
press@asapp.com
About ASAPP
ASAPP is a research-focused artificial intelligence cloud provider founded in 2014 with the mission of elevating human performance through the power of generative AI. Its comprehensive suite of native AI cloud applications helps contact centers transform the customer experience by improving automation, increasing agent productivity, and uncovering deep business insights. The company, which is backed by more than 60 patents and a who’s who leadership team of tech luminaries, has helped some of the largest enterprises in the world transform their customer experience and drive economic impact by solving their most complex data problems. ASAPP is a winner of Business Intelligence Group’s 2023 AI Excellence Award and was named among Inc. Magazine’s 2023 Best Workplaces. To learn more about ASAPP, visit www.asapp.com.
Media Contact
Nick Molina nmolina@asapp.com