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Published on
May 30, 2020

How can AI change the customer experience?

Rick Hoefert

CX teams use ASAPP's generative AI to automate, boost agent productivity, & uncover insights.

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back to blog
Published on
May 30, 2020

How can AI change the customer experience?

Rick Hoefert

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About the author

Rick Hoefert

Rick Hoefert is Chief Customer Officer at ASAPP. He has 37 years experience in leading CX Voice and Digital. Prior to ASAPP, he was COO of TouchCommerce (now a part of Nuance Communications NASDAQ: NUAN).

How can AI change the customer experience?

Authors: 
Rick Hoefert

Rick Hoefert is Chief Customer Officer at ASAPP. He has 37 years experience in leading CX Voice and Digital. Prior to ASAPP, he was COO of TouchCommerce (now a part of Nuance Communications NASDAQ: NUAN).

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