Research Papers

Few Shot Named Entity Recognition

Predicting Customer Support Requests

Flexible Capacity in an Electronic Environment

System, Method, and Computer Program for Extracting Utterances Corresponding to a User Problem Statement in a Conversation Between a Human Agent and a User

Trend Detection Via Machine Learning Models

Automated Conversation Goal Discovery Using Neural Networks and Deep Multi-View Clustering

Clarification of Natural Language Requests Using Neural Networks

Modifying Text According to a Specified Attribute

Mathematical Models of Graphical User Interfaces

Initialization of Automated Workflows

Automated Communications Over Multiple Channels

Intent Discovery with a Prototype Classifier

Adapting Application Programming Interfaces with Schema Mappings

Speech Sentiment Analysis Using a Speech Sentiment Classifier Pretrained with Pseudo Sentiment Labels

System, Method, and Computer Program for Obtaining a Unified Named Entity Recognition Model with the Collective Predictive Capabilities of Teacher Models with Different Tag Sets Using Marginal Distillation

Customized Message Suggestion With User Embedding Vectors

Removing Personal Information From Text Using Multiple Levels of Redaction

Maintaining Machine Language Model State Across Communication Channels

Automatic Software Generation For Computer Systems

File Matching With Rationale Alignment Using Neural Networks And An Optimal Transport Algorithm

Processing An Incomplete Message With A Neural Network To Generate Suggested Messages

System, Method, and Computer Program for Creating a Complete Transcription of an Audio Recording from Separately Transcribed Redacted and Unredacted Words

Fast Neural Network Implementations by Increasing Parallelism of Cell Computations

Identifying Representative Conversations Using a State Model

Automated Upsells in Customer Conversations

Using a Neural Network to Optimize Processing of User Requests

Processing Communications Using a Prototype Classifier

Assisting Entities in Responding to a Request of a User

Suggesting Resources Using Context Hashing

Using Semantic Processing for Customer Support

Updating Natural Language Interfaces by Processing Usage Data

Automatic Communication Using an Intent Classifier

Maintaining Quality of Customer Support Messages

Word Hash Language Model

Automatically Suggesting Resources for Responding to a Request

Assisting Entities in Responding to a Request of a User

Detecting Events from Customer Support Sessions

Updating Natural Language Interfaces by Processing Usage Data

Removing Personal Information from Text Using a Neural Network

Word Hash Language Model

Detecting Events from Customer Support Sessions

Using Semantic Processing for Customer Support

Method, Medium, and System for Responding to Customer Requests with State Tracking

Automatically Suggesting Completions of Text

Automatically Suggesting Response to a Received Message

Automatically Responding to a Request of a User

Automatic Calibration of Command-Detection Thresholds

Method and Apparatus to Generate Audio Versions of Web Pages

Process and System for the Semantic Selection of Document Templates

Method for Producing a Speech Rendition of Text from Diphone Sounds