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Research Papers

title
authors
conference
/ journal
research areas
date
On the Use of External Data for Spoken Named Entity Recognition
AUTHORS

Ankita Pasad
Felix Wu
Suwon Shon
Karen Livescu
Kyu Han

conference/journal
NAACL 2022
RESEARCH AREAS
Date
Jul 2022
SLUE: New Benchmark Tasks for Spoken Language Understanding Evaluation on Natural Speech
AUTHORS

Suwon Shon
Ankita Pasad
Felix Wu
Pablo Brusco
Yoav Artzi
Karen Livescu
Kyu Han

conference/journal
ICASSP 2022
RESEARCH AREAS

ASR
Benchmark
Pre-training
Sentiment Analysis

Date
Nov 2021
SRU++: Pioneering Fast Recurrence with Attention for Speech Recognition
AUTHORS

Jing Pan
Tao Lei
Kwangyoun Kim
Kyu Han
Shinji Watanabe

conference/journal
ICASSP 2022
RESEARCH AREAS

ASR

Date
Oct 2021
GOLD: Improving Out-of-Scope Detection in Dialogues using Data Augmentation
AUTHORS

Derek Chen
Zhou Yu

conference/journal
EMNLP 2021
RESEARCH AREAS

Data Augmentation
NLU

Date
Sep 2021
Performance-Efficiency Trade-offs in Unsupervised Pre-training for Speech Recognition
AUTHORS

Felix Wu
Kwangyoun Kim
Jing Pan
Kyu Han
Kilian Weinberger
Yoav Artzi

conference/journal
ICASSP 2022
RESEARCH AREAS

ASR

Date
Sep 2021
Leveraging Pre-trained Language Model for Speech Sentiment Analysis
AUTHORS
conference/journal
Interspeech 2021
RESEARCH AREAS

Pre-Training
Sentiment Analysis

Date
Jul 2021
Multi-mode Transformer Transducer with Stochastic Future Context
AUTHORS
conference/journal
Interspeech 2021
RESEARCH AREAS

ASR

Date
Jun 2021
CLIP: A Dataset for Extracting Action Items for Physicians from Hospital Discharge Notes
AUTHORS
conference/journal
ACL-IJCNLP 2021
RESEARCH AREAS

Benchmark
Data Sets
NLP

Date
Jun 2021
Action-Based Conversations Dataset: A Corpus for Building More In-Depth Task-Oriented Dialogue Systems
AUTHORS

Derek Chen
Howard Chen
Yi Yang
Alex Lin
Zhou Yu

conference/journal
NAACL
RESEARCH AREAS

Benchmark
Data Sets
Task Oriented Dialogue

Date
Apr 2021
Multistream CNN for Robust Acoustic Modeling
AUTHORS
conference/journal
ICASSP 2021
RESEARCH AREAS

ASR

Date
Apr 2021
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Fast Neural Network Implementations by Increasing Parallelism of Cell Computations

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title
PATENT NUMBER
LINK
Predicting Customer Support Requests
PATENT NUMBER
11,790,376
Link
View Details
Flexible Capacity in an Electronic Environment
PATENT NUMBER
11,790,375
Link
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System, Method, and Computer Program for Extracting Utterances Corresponding to a User Problem Statement in a Conversation Between a Human Agent and a User
PATENT NUMBER
11,763,803
Link
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Trend Detection Via Machine Learning Models
PATENT NUMBER
11,763,230
Link
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Automated Conversation Goal Discovery Using Neural Networks and Deep Multi-View Clustering
PATENT NUMBER
11,687,730
Link
View Details

Identifying Representative Conversations Using a State Model

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title
PATENT NUMBER
LINK
Clarification of Natural Language Requests Using Neural Networks
PATENT NUMBER
11,610,064
Link
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Modifying Text According to a Specified Attribute
PATENT NUMBER
11,610,061
Link
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Mathematical Models of Graphical User Interfaces
PATENT NUMBER
11,567,851
Link
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Initialization of Automated Workflows
PATENT NUMBER
11,588,760
Link
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Automated Communications Over Multiple Channels
PATENT NUMBER
11,588,759
Link
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Intent Discovery with a Prototype Classifier
PATENT NUMBER
11,551,004
Link
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Adapting Application Programming Interfaces with Schema Mappings
PATENT NUMBER
11,537,448
Link
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Speech Sentiment Analysis Using a Speech Sentiment Classifier Pretrained with Pseudo Sentiment Labels
PATENT NUMBER
11,521,639
Link
View Details
System, Method, and Computer Program for Obtaining a Unified Named Entity Recognition Model with the Collective Predictive Capabilities of Teacher Models with Different Tag Sets Using Marginal Distillation
PATENT NUMBER
11,487,944
Link
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Customized Message Suggestion With User Embedding Vectors
PATENT NUMBER
11,425,064
Link
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Removing Personal Information From Text Using Multiple Levels of Redaction
PATENT NUMBER
11,386,259
Link
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Maintaining Machine Language Model State Across Communication Channels
PATENT NUMBER
11,373,044
Link
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Automatic Software Generation For Computer Systems
PATENT NUMBER
11,262,986
Link
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File Matching With Rationale Alignment Using Neural Networks And An Optimal Transport Algorithm
PATENT NUMBER
11,238,278
Link
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Processing An Incomplete Message With A Neural Network To Generate Suggested Messages
PATENT NUMBER
11,216,510
Link
View Details
System, Method, and Computer Program for Creating a Complete Transcription of an Audio Recording from Separately Transcribed Redacted and Unredacted Words
PATENT NUMBER
11,138,970
Link
View Details
Fast Neural Network Implementations by Increasing Parallelism of Cell Computations
PATENT NUMBER
11,106,975
Link
View Details
Identifying Representative Conversations Using a State Model
PATENT NUMBER
10,984,781
Link
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Automated Upsells in Customer Conversations
PATENT NUMBER
10,885,529
Link
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Using a Neural Network to Optimize Processing of User Requests
PATENT NUMBER
10,762,423
Link
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Processing Communications Using a Prototype Classifier
PATENT NUMBER
10,747,957
Link
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Assisting Entities in Responding to a Request of a User
PATENT NUMBER
10,733,614
Link
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Suggesting Resources Using Context Hashing
PATENT NUMBER
10,650,311
Link
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Using Semantic Processing for Customer Support
PATENT NUMBER
10,535,071
Link
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Updating Natural Language Interfaces by Processing Usage Data
PATENT NUMBER
10,515,104
Link
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Automatic Communication Using an Intent Classifier
PATENT NUMBER
10,497,004
Link
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Maintaining Quality of Customer Support Messages
PATENT NUMBER
10,489,792
Link
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Word Hash Language Model
PATENT NUMBER
10,482,875
Link
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Automatically Suggesting Resources for Responding to a Request
PATENT NUMBER
10,453,074
Link
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Assisting Entities in Responding to a Request of a User
PATENT NUMBER
10,387,888
Link
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Detecting Events from Customer Support Sessions
PATENT NUMBER
10,334,106
Link
View Details
Updating Natural Language Interfaces by Processing Usage Data
PATENT NUMBER
10,210,244
Link
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Removing Personal Information from Text Using a Neural Network
PATENT NUMBER
10,169,315
Link
View Details
Word Hash Language Model
PATENT NUMBER
10,109,275
Link
View Details
Detecting Events from Customer Support Sessions
PATENT NUMBER
10,097,690
Link
View Details
Using Semantic Processing for Customer Support
PATENT NUMBER
10,083,451
Link
View Details
Method, Medium, and System for Responding to Customer Requests with State Tracking
PATENT NUMBER
9,892,414
Link
View Details
Automatically Suggesting Completions of Text
PATENT NUMBER
9,807,037
Link
View Details
Automatically Suggesting Response to a Received Message
PATENT NUMBER
9,805,371
Link
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Automatically Responding to a Request of a User
PATENT NUMBER
9,715,496
Link
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Automatic Calibration of Command-Detection Thresholds
PATENT NUMBER
8,990,079
Link
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Method and Apparatus to Generate Audio Versions of Web Pages
PATENT NUMBER
8,838,673
Link
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Process and System for the Semantic Selection of Document Templates
PATENT NUMBER
7,492,949
Link
View Details
Method for Producing a Speech Rendition of Text from Diphone Sounds
PATENT NUMBER
6,879,957
Link
View Details

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