Talk to GenerativeAgent: See how AI handles real customer interactions
Try it now

Research Papers

title
authors
conference
/ journal
research areas
date
Context-Aware Fine-Tuning of Self-Supervised Speech Models
AUTHORS

Suwon Shon
Felix Wu
Kwangyoun Kim
Prashant Sridhar
Karen Livescu
Shinji Watanabe

conference/journal
ICASSP 2023
RESEARCH AREAS

ASR
Sentiment Analysis
SLU

Date
Jun 2023
Wav2Seq: Pre-Training Speech-to-Text Encoder-Decoder Models Using Pseudo Languages
AUTHORS

Felix Wu
Kwangyoun Kim
Shinji Watanabe
Alane Suhr
Ryan Mcdonald
Kilian Weinberger
Yoav Artzi

conference/journal
ICASSP 2023
RESEARCH AREAS

ASR
Pre-training
Speech To Text

Date
Jun 2023
E-Branchformer: Branchformer with Enhanced merging for speech recognition
AUTHORS

Kwangyoun Kim
Felix Wu
Yifan Peng
Jing Pan
Prashant Sridhar
Kyu Han
Shinji Watanabe

conference/journal
SLT 2022
RESEARCH AREAS

ASR
Benchmark

Date
Sep 2022
On the Use of External Data for Spoken Named Entity Recognition
AUTHORS

Ankita Pasad
Felix Wu
Suwon Shon
Karen Livescu
Kyu Han

conference/journal
NAACL 2022
RESEARCH AREAS
Date
Jul 2022
Long-term Control for Dialogue Generation: Methods and Evaluation
AUTHORS

Ramya Ramakrishnan
Hashan Narangodage
Mauro Schilman
Kilian Weinberger
Ryan Mcdonald

conference/journal
NAACL 2022
RESEARCH AREAS
Date
Jul 2022
SLUE: New Benchmark Tasks for Spoken Language Understanding Evaluation on Natural Speech
AUTHORS

Suwon Shon
Ankita Pasad
Felix Wu
Pablo Brusco
Yoav Artzi
Karen Livescu
Kyu Han

conference/journal
ICASSP 2022
RESEARCH AREAS

ASR
Benchmark
Pre-training
Sentiment Analysis

Date
Nov 2021
SRU++: Pioneering Fast Recurrence with Attention for Speech Recognition
AUTHORS

Jing Pan
Tao Lei
Kwangyoun Kim
Kyu Han
Shinji Watanabe

conference/journal
ICASSP 2022
RESEARCH AREAS

ASR

Date
Oct 2021
GOLD: Improving Out-of-Scope Detection in Dialogues using Data Augmentation
AUTHORS

Derek Chen
Zhou Yu

conference/journal
EMNLP 2021
RESEARCH AREAS

Data Augmentation
NLU

Date
Sep 2021
Performance-Efficiency Trade-offs in Unsupervised Pre-training for Speech Recognition
AUTHORS

Felix Wu
Kwangyoun Kim
Jing Pan
Kyu Han
Kilian Weinberger
Yoav Artzi

conference/journal
ICASSP 2022
RESEARCH AREAS

ASR

Date
Sep 2021
Leveraging Pre-trained Language Model for Speech Sentiment Analysis
AUTHORS
conference/journal
Interspeech 2021
RESEARCH AREAS

Pre-Training
Sentiment Analysis

Date
Jul 2021
No items found.
MessagingPlatform
AutoTranscribe
AutoSummary
GenerativeAgent
Why ASAPP
Generative AI for CX
AI Safety & Security
Webinars
Research
Reports
Podcasts
Papers
MN/NLP Framework
Explainable AI
Summarization
Few-Shot Learning
Generation
Dialogue System
Text Matching
Data Efficiency
Information Retrieval (IR)
Information Extraction (IE)
Model Compression
Task-Oriented Dialogue
Data Sets
Data Augmentation
Sentiment Analysis
Pre-training
SLU
Supervised Learning
Text Generation
Language Models
Dialog
Benchmark
Research Blog
Featured
Customer Experience Today
Business Insights
Articles
AI + Human
Videos
Engineering
Concurrency
Future of CX
Digital Engagement
Transcription
AI Native®
Machine Learning
CX & Contact Center Insights
Automation
Measuring Success
R&D Innovations
Customer Experience

Fast Neural Network Implementations by Increasing Parallelism of Cell Computations

View Patent
title
PATENT NUMBER
LINK
Generating Conversation Descriptions Using Neural Networks
PATENT NUMBER
11,880,666
Link
View Details
Mathematical Models of Graphical User Interfaces
PATENT NUMBER
11,836,331
Link
View Details
Fast Neural Network Implementations by Increasing Parallelism of Cell Computations
PATENT NUMBER
11,763,149
Link
View Details
Vector Space Representations of Graphical User Interfaces
PATENT NUMBER
11,861,378
Link
View Details
Extracting Clinical Follow-Ups From Discharge Summaries
PATENT NUMBER
11,861,314
Link
View Details

Identifying Representative Conversations Using a State Model

View Patent
title
PATENT NUMBER
LINK
Few Shot Named Entity Recognition
PATENT NUMBER
11,860,684
Link
View Details
Predicting Customer Support Requests
PATENT NUMBER
11,790,376
Link
View Details
Flexible Capacity in an Electronic Environment
PATENT NUMBER
11,790,375
Link
View Details
System, Method, and Computer Program for Extracting Utterances Corresponding to a User Problem Statement in a Conversation Between a Human Agent and a User
PATENT NUMBER
11,763,803
Link
View Details
Trend Detection Via Machine Learning Models
PATENT NUMBER
11,763,230
Link
View Details
Automated Conversation Goal Discovery Using Neural Networks and Deep Multi-View Clustering
PATENT NUMBER
11,687,730
Link
View Details
Clarification of Natural Language Requests Using Neural Networks
PATENT NUMBER
11,610,064
Link
View Details
Modifying Text According to a Specified Attribute
PATENT NUMBER
11,610,061
Link
View Details
Mathematical Models of Graphical User Interfaces
PATENT NUMBER
11,567,851
Link
View Details
Initialization of Automated Workflows
PATENT NUMBER
11,588,760
Link
View Details
Automated Communications Over Multiple Channels
PATENT NUMBER
11,588,759
Link
View Details
Intent Discovery with a Prototype Classifier
PATENT NUMBER
11,551,004
Link
View Details
Adapting Application Programming Interfaces with Schema Mappings
PATENT NUMBER
11,537,448
Link
View Details
Speech Sentiment Analysis Using a Speech Sentiment Classifier Pretrained with Pseudo Sentiment Labels
PATENT NUMBER
11,521,639
Link
View Details
System, Method, and Computer Program for Obtaining a Unified Named Entity Recognition Model with the Collective Predictive Capabilities of Teacher Models with Different Tag Sets Using Marginal Distillation
PATENT NUMBER
11,487,944
Link
View Details
Customized Message Suggestion With User Embedding Vectors
PATENT NUMBER
11,425,064
Link
View Details
Removing Personal Information From Text Using Multiple Levels of Redaction
PATENT NUMBER
11,386,259
Link
View Details
Maintaining Machine Language Model State Across Communication Channels
PATENT NUMBER
11,373,044
Link
View Details
Automatic Software Generation For Computer Systems
PATENT NUMBER
11,262,986
Link
View Details
File Matching With Rationale Alignment Using Neural Networks And An Optimal Transport Algorithm
PATENT NUMBER
11,238,278
Link
View Details
Processing An Incomplete Message With A Neural Network To Generate Suggested Messages
PATENT NUMBER
11,216,510
Link
View Details
System, Method, and Computer Program for Creating a Complete Transcription of an Audio Recording from Separately Transcribed Redacted and Unredacted Words
PATENT NUMBER
11,138,970
Link
View Details
Fast Neural Network Implementations by Increasing Parallelism of Cell Computations
PATENT NUMBER
11,106,975
Link
View Details
Identifying Representative Conversations Using a State Model
PATENT NUMBER
10,984,781
Link
View Details
Automated Upsells in Customer Conversations
PATENT NUMBER
10,885,529
Link
View Details
Using a Neural Network to Optimize Processing of User Requests
PATENT NUMBER
10,762,423
Link
View Details
Processing Communications Using a Prototype Classifier
PATENT NUMBER
10,747,957
Link
View Details
Assisting Entities in Responding to a Request of a User
PATENT NUMBER
10,733,614
Link
View Details
Suggesting Resources Using Context Hashing
PATENT NUMBER
10,650,311
Link
View Details
Using Semantic Processing for Customer Support
PATENT NUMBER
10,535,071
Link
View Details
Updating Natural Language Interfaces by Processing Usage Data
PATENT NUMBER
10,515,104
Link
View Details
Automatic Communication Using an Intent Classifier
PATENT NUMBER
10,497,004
Link
View Details
Maintaining Quality of Customer Support Messages
PATENT NUMBER
10,489,792
Link
View Details
Word Hash Language Model
PATENT NUMBER
10,482,875
Link
View Details
Automatically Suggesting Resources for Responding to a Request
PATENT NUMBER
10,453,074
Link
View Details
Assisting Entities in Responding to a Request of a User
PATENT NUMBER
10,387,888
Link
View Details
Detecting Events from Customer Support Sessions
PATENT NUMBER
10,334,106
Link
View Details
Updating Natural Language Interfaces by Processing Usage Data
PATENT NUMBER
10,210,244
Link
View Details
Removing Personal Information from Text Using a Neural Network
PATENT NUMBER
10,169,315
Link
View Details
Word Hash Language Model
PATENT NUMBER
10,109,275
Link
View Details
Detecting Events from Customer Support Sessions
PATENT NUMBER
10,097,690
Link
View Details
Using Semantic Processing for Customer Support
PATENT NUMBER
10,083,451
Link
View Details
Method, Medium, and System for Responding to Customer Requests with State Tracking
PATENT NUMBER
9,892,414
Link
View Details
Automatically Suggesting Completions of Text
PATENT NUMBER
9,807,037
Link
View Details
Automatically Suggesting Response to a Received Message
PATENT NUMBER
9,805,371
Link
View Details
Automatically Responding to a Request of a User
PATENT NUMBER
9,715,496
Link
View Details
Automatic Calibration of Command-Detection Thresholds
PATENT NUMBER
8,990,079
Link
View Details
Method and Apparatus to Generate Audio Versions of Web Pages
PATENT NUMBER
8,838,673
Link
View Details
Process and System for the Semantic Selection of Document Templates
PATENT NUMBER
7,492,949
Link
View Details
Method for Producing a Speech Rendition of Text from Diphone Sounds
PATENT NUMBER
6,879,957
Link
View Details

Get Started

AI Services Value Calculator

Estimate your cost savings

Calculate Savings
contact us

Request a Demo

Get Started
Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •