[Webinar] Learn how Assurant is scaling AI in the contact center
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AI, Chat and Contact Center Agents Evolve

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November 10, 2021
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Many contact centers see the promise of AI agents but struggle with implementation. In this webinar, CX leaders from Assurant share real-world insights on deploying AI effectively, minimizing risk, and delivering measurable CX impact.

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April 23, 2025
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2:00 pm ET / 11:00 am PT

The future of CX is AI + human collaboration. Learn how they scale capacity, improve CX, and evolve roles in tomorrow’s contact centers.

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February 13, 2025
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1 hour

In this session, ASAPP and PTP share how they partner with clients to deploy the generative AI virtual agent to deliver operational improvements, increased capacity, improved customer satisfaction, and reduced costs.

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January 30, 2025
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2:00 PM ET

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AI, Chat and Contact Center Agents Evolve

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Forrester vision report: Tacit knowledge will power the AI-led contact center

To scale automation while elevating customer service quality, AI needs human insight. This Forrester Vision Report outlines how contact centers can unlock the full potential of AI by capturing agents’ tacit knowledge and evolving agent workspaces to support AI-led, human-backed interactions.

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Forrester conversation intelligence solutions for contact centers landscape, Q1 2025

Conversation intelligence solutions are transforming contact centers by enhancing agent performance, automating insights, and improving customer interactions. In Forrester’s The Conversation Intelligence Solutions for Contact Centers Landscape, Q1 2025 report, ASAPP has been recognized among notable vendors. Access the complimentary report to explore market trends, how vendors differ, and the key factors to consider when evaluating conversation intelligence solutions for your business.

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Evaluating generative AI agents for your contact center

Choosing the right generative AI agent for your contact center isn’t easy. The marketing spin from every tech vendor sounds the same. That makes a fair comparison of solutions more difficult than it ought to be. But one thing is clear, asking the right questions leads to better information. Download the ebook to learn what to ask and what to look for in the answers so you can make the right choice for your business.

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AI, Chat and Contact Center Agents Evolve

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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •