Choosing the right generative AI agent for your contact center isn’t easy. The marketing spin from every tech vendor sounds the same. That makes a fair comparison of solutions more difficult than it ought to be. But one thing is clear, asking the right questions leads to better information. Download this eBook to learn what to ask and what to look for in the answers so you can make the right choice for your business.
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Evaluating generative AI agents for your contact center
January 24, 2025
22 min
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What you'll learn:
The critical components of a robust solution that will serve you and your customers well
What to look for in a vendor’s commitment to AI safety and security
Why a provider’s approach to the human in the loop separates the winners from the wannabes
How to decide which AI providers you should trust
About the speakers
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Evaluating generative AI agents for your contact center
Choosing the right generative AI agent for your contact center isn’t easy. The marketing spin from every tech vendor sounds the same. That makes a fair comparison of solutions more difficult than it ought to be. But one thing is clear, asking the right questions leads to better information. Download the ebook to learn what to ask and what to look for in the answers so you can make the right choice for your business.
Download the eBook
What you'll learn
01
The critical components of a robust solution that will serve you and your customers well
02
What to look for in a vendor’s commitment to AI safety and security
03
Why a provider’s approach to the human in the loop separates the winners from the wannabes
01
The critical components of a robust solution that will serve you and your customers well
02
What to look for in a vendor’s commitment to AI safety and security
03
Why a provider’s approach to the human in the loop separates the winners from the wannabes
04
How to decide which AI providers you should trust
05
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .
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Evaluating generative AI agents for your contact center
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Choosing the right generative AI agent for your contact center isn’t easy. The marketing spin from every tech vendor sounds the same. That makes a fair comparison of solutions more difficult than it ought to be. But one thing is clear, asking the right questions leads to better information. Download this eBook to learn what to ask and what to look for in the answers so you can make the right choice for your business.
Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •