Slash the cost of agent attrition

December 4, 2024

7 min

Speakers:

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About the webinar

Agent attrition is worse than ever. And it’s costing businesses a fortune in ballooning labor costs and lost productivity. The impact on the customer experience is even costlier with lost loyalty and revenue.

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What if you could give customers the experience they want when they want it – convenient, efficient service that resolves their issues – without backfilling every time an agent leaves?

What you'll learn:

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Statistics on agent churn and its impact on contact center spending

A back of the napkin formula to estimate your own costs for agent churn

The key to finding a way around the churn problem that doesn't hurt customer satisfaction

How generative AI agents offer a new path forward

About the speakers

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Get the Ebook

What you'll learn

01

Statistics on agent churn and its impact on contact center spending

02

A back of the napkin formula to estimate your own costs for agent churn

03

The key to finding a way around the churn problem that doesn't hurt customer satisfaction

01

Statistics on agent churn and its impact on contact center spending

02

A back of the napkin formula to estimate your own costs for agent churn

03

The key to finding a way around the churn problem that doesn't hurt customer satisfaction

04

How generative AI agents offer a new path forward

05

Explore other reports

Generative AI agents: Key questions to ask every solution provider

Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.

6 min

Maximize the returns on your CX automation investments

CX leaders face a never-ending quest to do more with less as volume, customer expectations, and agent attrition continue to rise. It’s no wonder that automation is at the heart of CX strategy. Most automation aims to deflect volume with self-service or support agents in real time. Both have limitations that minimize your returns. So, how do you get a bigger bang for your automation buck?

7 min

The Practical Guide to Safety with Generative AI Agents in the Contact Center

Generative AI is still a new technology for contact centers. If that newness gives you pause, good. A dose of healthy skepticism is useful for managing risk. But as with other technologies, the early adopters gain a competitive advantage. And the early adopters have already tested the waters with initial deployments of generative AI in customer-facing roles. With the right information, you can do it, too. Safely.

23 min

Slash the cost of agent attrition

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What if you could give customers the experience they want when they want it – convenient, efficient service that resolves their issues – without backfilling every time an agent leaves?

Transform your enterprise with generative AI • Optimize and grow your CX •