Reuters Webinar: CX as the new Revenue Center

July 28, 2021

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In this session, ASAPP and PTP will share how they partner with clients to deploy the generative AI virtual agent to deliver operational improvements, increased capacity, improved customer satisfaction, and reduced costs.

January 30, 2025

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Discover how generative AI is poised to reshaping CX in 2025. Gain insights to future-proof your contact center and empower agents for next-gen challenges.

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Contact center agent churn remains a persistent issue. Learn how generative AI offers a new solution, overcoming traditional remedies that no longer work.

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CCW 2024 November Market Study - Future of the Contact Center

For most contact centers, 2024 was a mixed bag. Customer satisfaction remained distressingly low and executive leadership ramped up the pressure to increase efficiency. The rapid ascent of generative and agentic AI solutions offered hope for the coming year with high-impact use cases that reduce call volume without sacrificing customer experience. Find out how customer care leaders are driving success in 2025 in CCW Digital’s annual Future of the Contact Center market study.

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Slash the cost of agent attrition

Agent attrition is worse than ever. And it’s costing businesses a fortune in ballooning labor costs and lost productivity. The impact on the customer experience is even costlier with lost loyalty and revenue. ‍What if you could give customers the experience they want when they want it – convenient, efficient service that resolves their issues – without backfilling every time an agent leaves?

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Generative AI agents: Key questions to ask every solution provider

Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.

6 min

Reuters Webinar: CX as the new Revenue Center

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